I know this post was not a complete joke, just frustration, but he is the "real deal" for collectors that embark in the NIB experience.
Unless special provisions via purchase contract were made, no.
1) Most machines from a distributor are generally special orders as they no longer order many in advance due to overhead costs (unlike the OLD days) unless they are a HUGE distributor like Betson's, and ABSOLUTELY NOT if they premium or LE
2) The game has been PLAYED, therefore it no longer is NIB, even only played 20X, and the distributor would take a loss in resale, it is just like when you buy a new car and drive it off the lot. I get a real kick out of owner's selling machines that they "played 100X" and then expect to turn right around and sell it for the purchase price, when they get bored. This always has steamed me. Nobody does that, because if the owner wants a machine, they will buy one themselves if it a new title. This is just being "pintarded".
3) Many distributors have a no refund policy for the above reasons, particularly due to "buyer's remorse" with first time owners or for tech reasons.
Basically, you bought it, you keep it.
However, hopefully your seller (if not a pure distributor), gave tech support for free on a limited warranty.
Keep in mind, Stern may be providing upgrade kits in the future for corrections if their are design achilles heels with the game. YOU can help identify the problems and get the kit made! (I did this with LOTR)
WMS/BLY machine had the same types of problems.
Did you even do a proper BURN IN by letting the game run for a couple of hours with testing?
For some reason, I do not think so, as game adjustments are fairly common requirements.
What I think happened is you set it up, dropped the balls in, and started playing.
Then you go, its not working right!
That is not the order of how to proper set up a NIB machine whether on a route or in a home.
I know because I have done both as a pinball technician, and a home owner.
In this case, if you do choose to sell it at the present time, expect to sell it for a loss.
Perhaps down the road, it may be different.