Wow you never should have taken receipt of that package with a damaged box like that. Unfortunately you own it now! Shipping companies are bastards to deal with. You need to file a claim against them RIGHT NOW! Don't wait....who was it? R&L Freight Carriers?....I think they give you something like 48 hours to file a claim. I don't think Stern will help you much at all with regards to replacement and they certainly won't incur any costs at their expense. This is very unfortunate.....I hope you are able to reach some kind of resolution but shipping companies are ASSHOLES! I had a very similar experience with an Attack From Mars LE Remake but thank god for the vendor and the manufacturer Chicago Gaming & Game Exchange of Colorado they made it all better.

This is a true statement! They give you 48 hours....they will manipulate you on the phone, delay, delay, etc.....and then they'll tell you to file a claim....etc....they will review it for about a month then send you a letter that they are not responsible for the damage because they claim wasn't filed in a timely manner! Some of the mods on this board should put up a STICKY post at the top of these FORUMS....for people who buy a NIB Pinball Machine. THERE NEEDS TO BE AN INSPECTION PROTOCOL FOR A NEWBIE PINBALL BUYER....TO PREVENT ALL NIB PURCHASERS FROM GETTING SCREWED BY THE DAMN SHIPPING COMPANIES!

CMON MODS MAKE SOMETHING UP AND STICKY IT FOR ALL TO SEE!