Quoted from LTG:
Until there is nothing left.
Ive wondered about this. Say one OP maintains his games and one doesnt. A couple pinheads in the aread play NotOps games and theyre always broken. Four of us put $1 apiece in and never go back to your three games. We go to other OPs place and put $5 a week in there every week.
Do you care? Will enough casuals come along to broken game that you dont give a shit compared to guy across the street who may get pinhead money buy not casual money?
Quoted from LTG:
You raise some interesting points. And there isn't one easy answer. For customers, you are dealing with the general public.
While I think if a pinball machine is on location, it should be clean, working, updated software, etc.
But truth be known, a pinball machine left to rot, still earns. And may do better than a maintained one. Especially if you factor in the service costs.
It is the weirdest most F'd up market out there right now that I've ever seen. I only have my arcade, right now with 19 pinball machines. I try to have great games, I keep them up. You have a problem with a game, I'm always there to help you, fix it, refund your money, what ever.
Yet time and time again I have customers telling me about other places, and how great they are, and what they all have. Even though I know many of them don't maintain their games, or have someone there to help you if you have a problem with a game. I've even had customers ask me to go to these other places and fix the pinball machines there.
You know, I do give a shit. But it gets harder ever year, when people like getting F'd and support places that do it to them.
When a person comes through my door, I welcome them. If they get change, I'm the change machine, I get them what they want. And tell them if they have any problems or questions to please let me know. If they start talking pinball, I talk pinball with them ( except for that one guy on Reddit ) and when they leave, I thank them for stopping in. I appreciate anybody that walks through my door.
LTG : )
Thanks for the answer. I ask because there was an OP with two machines in a D&B knockoff. Had the only Xmen in town and I really wanted to play it. The Iceman ramp would not go all of the way over so it would just drain straight over the flipper whenever it was moved. Made the game unplayable. Multiple people reported it and it sat for over 5 months without repair. I'm sure you still got people playing the odd game or two, but lose out on the regulars coming in and paying $5-$10. Always figured the guy made enough to not care.
Kept me away from his other locations too.
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