So many times! I had a coworker ask for a firefighter themed pinball machine. He was OK with spending a couple grand. I found him a FIRE for just over a grand (smokin deal a few years back). He didn't even respond when I told him I found it. Lately I've been telling people they are going to break, sometimes brand new ones come broken. I'm too busy to come and fix it so you will need to find a tech. That does the trick.