I am at my wits end with this machine and need to send my SAM boards out to someone to be looked over and possibly repaired. Suggestions??

I think chris only does Whitestar Stern's and not SAM. I've been in talks with him the past few days about it. Thanks guys

Spoke with Clive this morning and he does not do SAM

CPU has save and reset issues

Already done

John has no test bed for them yet and the components are to small for chris to work on

Stern will fix them themselves, but for the slow turnaround that I am hearing from people that have dealt with them I may as well buy a whole new board.

Yeah I'd like to have it back asap. I completely understand your schedule restraints Rob so no worries, we all have them. Heck, I have to turn playfield restorations down on an almost daily basis because people want them done yesterday. I definitely hope to do business with you in the future though, being that I have heard nothing but great things about you since I first got into pinball. My thing is, my frustration has gotten to me with the thing and I've had it. I waited a whole month just for it to arrive and it has been problems ever since, then worse after I simply did an update. I got to enjoy it for maybe 2 weeks up until yesterday. I threw down a big chunk of change on the machine and just want to get back to playing and enjoying it. It's like buying a brand new car and the keys didn't come with it. It totally sucks.

I had actually thought about that being a strong possibility.

Stern doesn't quote their turnaround time, no surprise there. What I was told today was that in order for Stern to do a repair the board or boards have to be sent to them through an authorized Stern distributor. I spoke with one of those distributors today and they said that they sent boards to Stern months ago, and they still have yet to be returned. For me that was an immediate turn off and a no go.

The game worked perfectly fine from the day that I got it, but had one issue where none of the settings would save to memory. Then ,two days ago when I did a system update it began having reset issues, was maxed at 255 credits, would not go above 37 in terms of volume, and would not start a game. I love working with SMT components and do it extensively on a daily basis as my job, so I wish that I knew exactly what was wrong because I would have no hesitation in doing the repair on my own. I did not try a different board as I really didn't want to risk damaging another one of my machines boards.

Battery was checked and at 3.00V. I also went as far as buying a second one brand new and installing it but the issue remained. Before this I searched all over here and through google for two days straight and found nothing on the issue. I also spoke by phone to Stern tech support and three other board repair person's and they all said that they had never heard of or seen such an issue and were baffled by what is going on.

Alright guys I need some help if you could please. Sent my SAM board out for repair over a month ago and he can't fix it apparently, so he sent it to Stern without my knowledge, which probably means I won't see it again until Christmas. It would have been nice had I gotten a phone call or email telling me that the board was sent elsewhere, instead I find out after I called to see what the repair status was. With that being said I think I will just buy a brand new SAM in the mean time. I can no longer take staring at a pin that I paid allot for and cannot play. Now, this is the first time that I have ever needed to purchase a SAM board, so I don't know exactly what else it is that I need to get this running in my game as far as chips etc. nor do I know where to obtain them. Could anyone help please??

What I plan to purchase...

ebay.com link: itm

Will do thanks!!!!