Quoted from robin:Great feedback, this gives me some ideas to work with...
How about re-enabling the ability to leave negative feedback, but limit it so that only people who have messaged with a Pinsider in the past x weeks (and with regards to a Marketplace ad) can leave negative feedback?
Technically this is doable: the site can detect if you were in recent PM contact with the person you are trying to leave feedback for. It can also see whether that contact was with regards to an ad. It could even check to make sure that the PM thread has at least X messages. After all, we don't want retaliatory feedback, just because someone got ignored for making a low ball offer (i.e. a PM thread with under 4 messages is unlikely to be a successful sale).
I like this idea. I think the ability to leave positive or negative feedback helps both the seller and the buyer in the long run. There will always be situations where it's abused, but no system is perfect. I think the positives of being able to do both far outweigh the negatives.
One of the business lessons I was taught was to make decisions based upon what happens 90% of the time and to just deal with the other 10% when it comes. Assuming historically the old feedback system worked properly at least 90% of the time, my preference would be to bring it back.