I recently had a poor experience purchasing a Rob Zombie LE from JAKETHESNAKE181. It's my fault for not calling him out on the poor pictures or doing a complete inspection of the machine when he delivered it. He did have 100% positive feedback and I assumed everything would go well. I prepaid for the machine($7,000). He delivered it for an additional $500(10 hr drive). When he showed up I was having a pingolf tournament. It was dark and busy in my game room. I didn't look over the machine in detail. The next day I took off the glass and started to clean the playfield. I then noticed that the clear coat was missing around the center Hell Bound insert. I reached out to the seller and he initially stated "i dont know what to expect on clearcoat issues with spooky, it may be common." then I offered to drive the machine back to him 10 hrs away for a refund. I asked if we could come up with a resolution. He has not responded to my request or DM. I would even split the cost of a playfield swap. Am I being unreasonable to ask for a refund or a resolution that works best for both of us now that the deal is done?
What is our recourse here on pinside if you can't leave negative feedback other than creating a thread like this?
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