Let's hope they're on the ball. I just bought stencils I'm hoping to get before the holiday next week.

I'm having the same problem.Called several times and emailed with no response.

Ask him about the Whitewater topper while you're talking to him.

rd.

I talked to him today. Travis has been busy and one of his helpers broke his ankle.

several emails no response... i dont want to be that guy who does a chargeback but they wont talk to me?

emailed and fb but no replies , still waiting on a order since july
normally been fine , are they ok ?

I emailed twisted yesterday morning about my Flash Gordon stencil I ordered over a week ago at 7am and recieved a response by 6pm. Travis provided a tracking number and ship date so he did respond to me. I used: [email protected] directly, not through the web form.

tks skins i tried one last time..

I've emailed Travis a couple times in the past month, and also left voice message on their #888... crickets

I hoping Travis will be on the ball on MMR deliveries...

Well I got in touch with Travis and we sorted a mutually fair resolution to our problem. Hes a good guy to deal with.

Except he needs help in the customer service area.

I've had the same problems and have given up on them. It's okay to feel bad but when is enough, enough with these companies in the pinball world not responding and leaving people hanging. In the end a business is a business and sales come from the customer. I work for the number one customer obsessed company in the world and I can tell you that heads would hang if customers were left hanging. Sorry that you guys are going through this!

That sucks man. I honestly was not expecting an answer. I was pleasantly surprised.

Send him a profressional letter that conveys your intent to seek remedy in a court of law. That works.

I can't believe how many pinball vendors have poor customer service skills. Thank heavens they are in pinball and not health care.

Oh boy, lets not get started on the health care issues.

Are you referring to;
MMr?
White Water Waterfall topper?
Taxi Spin out ramp?

Had a problem with my stencils a few weeks ago, after 2 weeks of calling, finally got ahold of Travis - he said he would fix the problem. Then no response for weeks, when I finally got ahold of his "sales rep" he said he didn't know what I was talking about and that I'm SOL. Guess I'm back to making my own stencils, Twisted Pins sucks.

I bought a set for my High hand. They were ok, but the adhesive was WAY too sticky. Would have much preferred a set that was thicker, with NO adhesive. The low-tack 3M spray would have worked a lot better.

I ordered stencils from them with them charging my credit card but no confirmation of my order,
been 10 days, my emails bounce, are these guys even still in busines??? I need to call my credit card
company if not. Wow I thought these guys were OK!!

I talked to Travis a few days ago. Call him

Update... I called again and got thru to Travis this morning. He apologized and said he's been very busy with stencils, as many pinheads are re-doing their cabinets in the winter months.

He thinks the White Water toppers will be done in 2-3 months. I paid for a Taxi Spin Out ramp 6 months ago which he/we agreed would ship with WH20 topper back then. He said he'll ship it (Taxi ramp) tomorrow.

So, hopefully I get the Taxi ramp soon and I'll just wait to see what materializes with topper.

Kerry

Well all is fine there, Go figure, I come home today and there are my Stencils! isn't that how it always
works out. Twisted Pins is A OK in my book. Probably a confirmation of the order would have be great
but I got my stuff!

I have an open stencil order that Travis told me today had already shipped, that I ordered on 1/12. He said he is shorthanded and has been extremely busy. He responded right away to my inquiry at [email protected]

I order ALL my stencils from him and have NEVER had an issue. Have a little faith.