Quoted from robertmee:
Man there's alot of excuses going around here...as a small business owner myself none of them fly. If you are in business to make money then as Neo said you make provisions to take care of your customers in the face of a catastrophe. If you're out of the country (1st excuse) or you are sick (2nd excuse), or have some other hardship (catchall excuse), then have provisions in place to notify or regularly update your customers. Whether that's a relative, accountant, partner, friend, or even an auto reply on your email, at least something to keep communication flowing...don't just disappear.
I know shit happens...I lost money from pinball pal when the owner had a stroke. They still have several hundred bucks of mine and after repeated email over 2 years I gave up. That was my choice to let it go...but Noone has a right to jump on the OP and say he's a dick because he wants his board back. It's simply not right for someone who is running a business to disappear.
I wanna make it clear that I wasn't trying to call or imply that the OP is any number of names/things with my posts.
I'm literally on both sides here. I just want to convey my reasoning for not stoking the fire on some of the OP's worries with this situation.
And like I mentioned, I totally agree that everyone has to deal with life sucking. I'm just saying, some people handle it differently. You are not this Steve guy. If you can handle life's catastrophes with stride in light of keeping your business in good standing, that is an excellent thing. I applaud you, and I'm the same way in several aspects. However, maybe Steve isn't that way. My whole point of even touching on his possible personal status was to point out that people handle stuff very differently. Just like how we're having this discussion now, and it not seeing 100% eye to eye.
And all my points could be totally worthless as well. Hell, for all I know, Steve could be reading this thread right now in Joker makeup cackling at me defending him!
This really is a blurred subject though. I'm just literally trying to point out time and time again, that Steve LITERALLY LITERALLY LITERALLY addressed every. single. issue here in his post.
Has he been timely with getting stuff back to people since that? No. Did he state he would be timely? No, he literally said "there is nothing I can do at this time to improve my turnaround".
That's the part that's bugging me. Everyone just keeps skipping over the fact that Steve stated each issue people may be having dead on. He didn't avoid it. There is physical proof with digital words on a screen, typed in a seemingly pretty honest note to those who are his customers.
(Again, this is the internet, so I like to make sure people know - I'm not upset or say everyone's wrong in the thread here. I generally agree with most of you. I'm just saying I feel like everyone keeps conveniently skipping over the fact that the Steve guy already addressed everything.)