Quoted from jfh:Unfortunately pursuing them would likely end up costing you more than the game.
I don’t get the down votes here - obviously you’ve never tried to get a company to do something outside the normal support process. It can get expensive fast.
Quoted from jackd104:Looks like there are a number of steps one could take that cost nothing. Like filing complaints with FTC and BBB. Credit card chargebacks within a year may also be possible. A few of those may get CGCs attention. I’m just the kind of person that would try all such avenues if a company doesn’t honor their warranty. Because that is just wrong.
I’m not sure we can say they aren’t honoring their warranty but clearly they aren’t being responsive to some and that’s troubling.
Of the three you mentioned, credit card chargeback is the easiest and most likely (though that targets the distributor). A BBB complaint is worthless and most businesses ignore them. An FTC complaint without related legal action (specific performance) will be almost as useless.
I’m just saying that taking action outside the normal support process can be expensive and frustrating (been there, done that). If you don’t get response through the ticket system, I’d follow up with a call to your distributor, then a call and a snail mail letter to CGC before doing anything else.