ha ha.. that is hilarious! Comparing buying pins to pregnancy. Get ready to be smashed by the pinball woke community.. You know the ones, not awake and not asleep just somewhere in between.

Hanging out on Pinside, is like taking Lamaze classes. I am grateful that I am not alone on this adventure.

Honestly, I find this about as amusing as jfh and his passive aggressive comments to anyone who expects better customer service from CGC (‘others want the baby delivered in a month’…TS4 and Bond actually have been delivering in a month or two, and that’s hardly what I’m asking for as I’m going on year 2 for CCrLE) . I stand by my assessment; their communication is terrible and lacking, this process has been completely disappointing, and I won’t spend my money with a company like this again regardless of the title. But again, CGC is so fortunate to have customers willing to shell out $10k and hold them to zero accountability or communication, while singing their praises and defending them at every turn. If I start a company that I’m woefully inept at running and unable to meet expectations, I sure hope I can find customers like you guys.

If you are so unhappy why dont you just get a refund on your deposit and move on to another game?

You can't...

Just received word LE #157 is on its way HOME!

Rolex - They will put you on a 2-4 year waitlist, (sometimes longer,) due to their lack of inventory.
Ferrari - A typical one-off takes around 18 to 24 months to build.
Rickenbacker Guitar - traditionally over a year to eighteen months.
Ford Bronco - The waiting list is 18 months!

Even without the pandemic, luxury items had and continue to have a wait time. Now I'm not picking a side as I do feel a little communication goes a long way but CGC has been raked over the coals repeatedly. The wait time is the wait time and anything they do put out is twisted or used against them. They have been slowly getting games out and overcoming alot of problems along the way. FFS, people were buying toilet paper on ebay for $100 a roll 2 years ago because they couldn't get any.

Please remember, CGC is the manufacturing company not your distributor. Your wait time questions and anger should be directed to them, not CGC. That's the point that has been pointed out repeatedly. I truly understand your frustration, but you are waiting on a luxury product and as such have to have a little patients and expect a wait time.

Guessing I should call my distributor and find out when he's going to get the UL for the games to be shipped outside of the states...
Oh wait guessing this should be a manufacturers problem .
Someone in Canada spoke with Doug , apparently nobody getting them here till late fall 2023 ... so close to 2 year wait.

Thanks for the update..

NO, YOU SHOULD STOP LASHING OUT AT PEOPLE! You know it's a manufacturing problem. Thats like yelling at the kid a Mcdonald's because they are out of apple pies. He has no control over that just like the distributor has no control over your countries regulations.

Your the one who said CGC shouldn't be responsible, distros are ...
Didn't see distributor informed that they will not be able to get the product only in the US..
Seems like someone managed to get the proper UL for all the other remakes, just another fail on this release.

Eight guys who all “chose to go a different direction” right now in the market. Meanwhile people who want to play their game and not flip for profit wait https://pinside.com/pinball/market?gameid=2979&query=Cactus+Canyon+%28Remake+-+LE%29

Please quote me directly from my post where I used the words "CGC shouldn't be responsible".

Yeah, because I didn't. Your wait time is because YOU want all the extras. You want a CCr, I have a distributor who has one right now I'll drive up to the boarder for you. But you don't want that one do you? You want the one with the topper and the cool apron.

Apologies...
Still don't see how getting pissed with my distro is going to help when CGC doesn't tell them dick.
Guessing distros outside of the USA would have assumed they would be able to get games when given allocations from the Manufacturer who again seemingly doesn't give a rats ass.
Going to be interesting to see when they release their own game if the same crap happens.

All good. Everyone is still running hot over a very good game. I would get more upset if you don't get your game when they announce the expanded code. Come on down and play mine if you need a fix. Can't be more then 18-20 hour drive. Better yet, Come on down for MGC in Wisconsin. I'll buy you a beer and we can play a couple dollar games on the CGC demo games.

Agree ...

Really wish they would get their shit together and do what do best ..
Build pinball machines.
Seems like one step forward 3 steps back with this release..
Thanks for the invite much appreciated!
Actually driven further to pick up a pin .

If you’re so happy about accepting ridiculously bad customer service just say so.

Just get your money back…what a ridiculous statement.

On that subject, should I go to MGC or TPF this year? I was at MGC maybe 7 years ago but wasn’t deep into pinball at the time. I went for retro gaming and arcades with some tabletop and pinball on the side. The free play pins are great but I can attend local events for that. I’m more interested in bumping into industry people and playing games that manufacturers and their reps bring. Maybe announcements and seminars? Thanks in advance and don’t intend to derail this thread.

MGC is in the new location for you then and honestly, Dan has come along way making the show better and better. we had some growing pains the first few years but its really coming together now. Usually if something gets announced at TPF, we will also see/have it at MGC. I would expect Spooky to have a good presence as its their back yard as well as stern and CGC since they are just a couple hours away.

Unfortunately, we do not have the warmer weather so if your looking to get out of the snow and cold......but mgc will be cheaper

I haven't received ridiculously bad customer service.

Talk about beating a dead horse...
I tried to prove the same thing with pinball star policy...
But like usual #jfh is always right all others are wrong ...
Very curious as to what the reply if any will be to you #jhiggins623
Good luck and God bless

Same experience here. Guests not familiar with pinball tend to gravitate towards my CCr. That and GotG mostly. After Guardians kicks their ass hardcore a few times, they say "that Cactus canyon is my favorite"

It’s so predictable at this point. If anyone says anything other than glowing about CGC, prepare for shaming and criticism and the typical ‘why don’t you just get a refund’. I purchased above MSRP for an LE spot because it sold out quickly. I lost money releasing an SE+ I had on order. I love the game and was prepared to wait, but I never imagined it would be this long and that there would be zero communication from CGC, so that my distributor (and all distributors) would virtually have zero updates to provide. Had I known the process would leave everyone so blind and take this long, no, I wouldn’t have invested the money. I’m still looking forward to the game, but the process has been terrible and disappointing. If I was building a company or trying to maintain a brand, I would be ashamed to run one like this. And Tallon your comparisons to Ferrari and Rolex are silly. Let’s not fool ourselves into believing CGC pinball machines are equal to fine Swiss watches or Italian luxury sports cars. And just so you know, when you order a Ferrari, you receive updates throughout every step of the manufacturing process. Because they value their customers and understand the full experience from order to delivery is part of their brand identity. And they provide a lead time in advance to set expectations. You win @jfh, I’ll not post here again. Well done on cancelling snd diminishing others, for being fairly critical of CGC. I hope my machine delivers sometime in 2023 and hope it’s as great as I thought it would be when I ordered it so many months ago. Appreciate the other realists on this string who have asked reasonable questions throughout this process (you’re not bad people as we have been led to believe!). Best of luck to you all.

This x1000000000

Shhhusshhh!!!!!! You will get no customer service or communication and you will like it.

Cgc mission statement 2022/23

There you go ... The CGC spokesperson will straighten out all wrongs.
Please attach your CGC business card to one of your posts ...
Curious as to the postion they gave you but I bet I know how you got it .

images (resized).jpeg

I hate the quarreling here. But I see both sides. I would suggest you keep it less personal. Jfh takes some unpopular stands, but considering how much personal abuse and name calling he receives, I think he’s doing about as well as anyone. Stop making it personal everyone.

As do I but you cannot have a ? Or say anything without underdog of CGC popping in to say ...
Oh you right but your wrong .. with smiles and winks .

FAQ great ... no dispute

Perhaps there should be the start of a new site something like This Week at CGC off pinside where he can bully and push his opinions on all.

Again, he’s bullying and pushing but I don’t see hime doing a ton of name calling. That’s honest disagreement. You’re as welcome here as he is. No reason to be rude imo

My favorite is the CCr LE + TS4 CE package deal for $25k. Reminds me of the food or beverage variety pack where they throw in the flavors that don't sell.

As stated earlier, I don’t think Sara at PPS wants people to do that.
jfh have you heard differently?

Well, you didn’t resort to name calling, but you used at least three different derogatory adjectives in your very personal attack there. Thanks for exemplifying my point precisely.

Be nicer.

I need to get my downvote ratio up. Please pile on. Why are you guys even here? Haha

Lol, you’re the perfect customer for CGC.

You said name calling but you have zero examples, great job.

You can disable downvotes if you care so much. They are here for the same reason you are, they have a game on order and want to play it.

Agreed. However at this point the silent majority is getting fed up with the 5-6 whiny little infants throwing tantrums all the time. We all know who they are.

They should be quiet and let the adults talk. They might learn something.

Ahhhh god bless the generation of “me me me now now now” folks coming up into adulthood…. Fun times ahead.

Nice job with the insults and name calling, very adult of you to call out the infants this way.

Finally got to play a ton of this for the first time this past week. Wow, what a game. Really is a fantastic title and tons of content for the price. Really considering one now!

Are the stock flipper rubbers silicone? They look like they are just making sure. Is this the correct forum for this type of question?