You lost me there. This makes no sense, licensing issues huh

I have heard from many that Doug is quite a peach to work for. He should probably step down and have someone with an ounce of customer service and good communication step in.

If CGC can't figure out who all of there LE buyers are to send them the topper to the exact address they previously shipped the game to then Houston we really have a problem

No I expect them to tell us what the hold up is. Not make excuses. So far it's been the topper. Your arguments are stupid. Legs, flippers separate no wonder Doug makes stupid decisions. He probably listens to people like you JFH

The process is flawed, and actually it's broken

JFH Doug doesn't pay you enough for this. And you don't run a very good PR campaign for them

Doug, you should find some Executives who are problem solvers and create options and solutions to your customers. CGC Your PR sucks rusty pinballs!

Spooky does have good communication (not sure the same can be said about their QC compared to CGC), but your flipper bullet point isn’t accurate. That’s just one distributors policy…you can flip a Spooky direct spot all you want.

jfh the fact that you don’t see how good transparent communication from a pinball manufacturer could relate to or be an opportunity for CGC to learn, says a lot about why you always run to their defense. It’s simple; set expectations clearly up front and consumers are left with less unanswered questions. CGC hasn’t done this well throughout the entire process, and there is no defending that.

I agree with the comment about flippers, I appreciate that one as it helps protect the hobby for those who are true fans. I also like the intent behind promoting businesses planning to put the machine on location. Makes it seem like they actually care about the relationship with their customers, which is apparently becoming rare in the pinball world (JJP and Spooky seem best at this).

Please recognize another week has passed without one update from CGC and no additional confirmations of invoices going out or machines shipping. At some point please just be willing to admit, they are doing a terrible job at managing the process overall and communication, and don’t just answer with ‘if you want to cancel, go ahead and cancel’.

Its very entertaining seeing jfh defend CGC....priceless ...

Hey did you hear that? me either. They said stuff????

Please contact PPS directly for any leveraged buyout offers! Must pay in gold bullion only.

Very fair comment, and makes sense. Thanks for pointing that out.

Hey Doug how is your day going? I already told you I won't cancel because thankfully you underpriced your game. All others won't either. But your future games that you will likely overprice should do well. But keep dragging your feet on your customers. That'll show us

I have faith that the brilliant people at CGC and their distributor partners could solve the problem. If they can build pinball machines, they can do this.

Rick you would likely do better with almost anyone at this point.

To my knowledge they haven't officially said anything. The one company I believe is PPS who basically said they have no idea when CGC will deliver their LE allotment....reading between the lines they are as frustrated with CGC as anyone.

Bullshit They can have both, Doug's just blind

I think you have that reversed….nobody wants their topper early, they want the game. I would be willing too pay the full price now to get the game shipped before the topper. Everyone wins…CGC can get their revenue and we can’t get our game. Spooky did something similar with Halloween. The shooting rod wasn’t ready…rather then holding an entire machine they shipped it separately. If a small company like Spooky can figure it out, CGC can. Not buying the licensing argument…it wouldn’t be a separately invoiced item, just shipped separately, they can work that out with license holder.

You should run PR for the white house. You are a great deflector. Nothing gets answered or solved. But hey everyone's doing their best right?

Squirrel!!!!!

Ermegerd man take a break from the thread. You are filling your own thread with junk posts by engaging with every single person venting perpetuating a never ending cycle. Just step back and let them vent and the thread will calm down and be more valuable. You will never win what ever battle you imagine you are fighting. Those here for the entertainment will be disappointed, but you can’t please everyone.

Shouldn't cost over 80.00

I need to rent a backhoe to dig it all up, be in touch soon.

Whatever the actual shipping cost is. I’d guess it’s like 100 bucks. More importantly for them they get to recognize the full revenue of the game from a cash flow perspective.

Freight more than 80.00. No sir you are the one that is clueless

god this is some of the worst behavior on a pinside thread I have been on. usually its folks talking code and helping each other out on tech stuff…geesh. i appreciate the OPs FAQ and willingness to help.

No buyout from me. But I have heard that there are tensions with cgc and Rick. I do hope Rick selects a new manufacturer

As someone who ships stuff constantly, with current shipping prices it would cost at least double that if not more. The box the topper is in is make of 3/4” plywood, plus the weight of the topper plus its a large size. Shipping prices are at the highest they have ever been right now. If you think you are shipping that topper for $80 you’re a crazy person.

Spooky figured it out, I am sure they could too. Interest on cash just sitting is 3 percent right now…they would get a lot of it. They also have a huge liability on their books that they could start reducing. But if they insisted on like a 50 dollar admin fee I’d pay it.

Drop ship from manufacturer. They would reach out to their distributors for competed fulfilled orders. And when the toppers are ready ship direct to consumer. Also once the parts are readily available, they can go back to stap on's..
It's not rocket science

I got rid of my topper boxes. Could someone please post the dimensions of the box. I am going to go to fed ex and ups. Not hard to find out the cost.

So rumor is software (Lyman/josh) and hardware (saloon doors) will be 1000 bucks when available.

I made several CC se toppers that I sent to friends and my average shipping cost was $88 plus about $10-12 for the boxes and foam. My topper probably weighed about half as much as the LE topper. I used UPS as they had better ground rates than FedEx and USPS every time for these.

I also recently sold my POTC elite topper that came in the big wooden crate that heavy SOB was about $165 to ship.

I’m eager for my game. But I’m patient.

But I do think the personal attacks need to stop. Regardless of what your opinions on the current situation are.

Gee wiz, It’s been years since I had the book thrown at me here on Pinside, so here goes…

“What we got here is failure to communicate.”

Let me tell you a story about CGC and shipping LE’s and communications.

Here is the big rub…. There were non-original order Monster Bash LE owners who had their machines 2 months before mine even shipped, and all they did was call their distributor and ask “got any MB LE’s laying around?” And lo and behold, people were starting to post how much they were enjoying their new games and me, who had placed my order with my distributor the exact day is was announced and order taken, was still waiting for my game.

This incensed me beyond belief. I was waiting 7 months for delivery yet someone who had waited zero amount of time just calls up and gets one shipped before mine?

I had to raise holy hell and boy did I bitch on Pinside to get Ryan to even return my calls/messages. This just shows how much they don’t care. If they did they wouldn’t let shit like this keep happening, and as it stands right now, looks like they are setting up for the exact scenario with CCrLE.

I have a very short list of remakes that I am interested in else I would tell CGC to pack sand. And no way I would take a risk on a original title from them, I’d rather go buy a Stern Godzilla and be done with it (if you can find Godzilla premium these days NIB), but secondary markets are really looking better and better these days. Let someone else knock the shiny and new off and take the hit, but as far as communications with or even from CGC, they are not coming back here unless you get really, really shitty on the forums and they get tired of hearing it. Trust me, it’s what I had to do to get answers about why my MBrLE was so delayed back then.

Good luck gentlemen and ladies, BH out.

Don’t be silly. 1000 posts is within reach. Only 48 to go!

I guess I'll wait at least a week before even looking at this thread again. More posts of the same old repetitive shit today....

I work for Doug. One of the nicest people you'll ever meet. I'm glad I'm on board with CGC/PPS.

If you see him at a show, stop and talk to him. You'll be glad you did.

LTG : )

Lol - which other pinball manufacturers does he have to choose from?

There are always tensions ... I come from an industry which communicated and delivered as best we could on time in Silicon Valley, and when we couldn't we added more resources or removed functionality ... doesn't seem to work that well in pinball.

Y'all spend alot of time on things you cannot control ... lol

Doug is fantastic. I've owned all of the remakes and the quality is exceptional, better each time through MBr, which for me even passed the original. The only reason I passed on CCrLE and let my order go is that the game isn't my thing. If it had been ToTAN, or another Williams classic, no way I'd have cancelled. It seems they have all been slow to market, definitely MMr, initially run at Stern, less with AFMr, MBr for sure, but none of those were during the supply chain issues. After the games are shipped, there have been very few problems. I'd stay with the same company that uses the same process to silk screen the playfields as Williams, and the same factory that made the cabinets (Churchill), to achieve the best remake product. But if Rick wants to outsource BBB and some other weird ones to American, for example, that would be fine by me!