All ... just to clarify with the incorrect speculation and the false assumptions about shipping of these CCR glasses:
> Firstly, PPS has shipped hundreds of these glasses and ZERO have been broken in shipment - we have had one broken in bulk shipping to a reseller but that is an entirely different packaging and done from the manufacturer.
> We had reveiwed our packaging with FEDEX to get confirmation that we qualify for insurance coverage - which is not typically done
> We documented and sent into to all of those resellers on how we package these glasses - they could do it this way or their own way
> Our packaging results in lower shipping costs due to dim weight and has a cost of several dollars in honeycomb - usual requirements are to have a couple inches on every dimension of buffer space to have any hope of getting a claim paid for shipping glass.
From what I know of this broken glass:
1) This was not shipped by PPS, it was a reseller
2) They used a different packaging that what we use - we use sandwitched honeycomb with edge guards, etc.
At some point it does not matter how you package a glass, as a forklift running over a glass or something slamming thru it from the side does not really care how it was packaged.
So, it would be great if we do not make incorrect conclusions based on a picture ... we know what we are doing on this.
Team PPS
That being said, the reseller I'm sure will make it right, and as usual, all we want is to have everyone that wants a glass get one in one piece.