(Topic ID: 216367)

Cabinets still splitting WTF

By john041160

5 years ago


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#99 5 years ago
Quoted from cpr9999:

If you have splitting issues file a claim. Vote with your voice / email to them.
If enough claims are filled they will pay attention. Until then business as usual for them.

Until Stern see’s enough people demand new cabinets and then not do the swap, repair the cabinet themselves and turn around and sell their replacement cabinet for $$$ My worry is that this hurts us all as it will make Stern less likely to send replacement cabinets or other warranty replacement items

https://pinside.com/pinball/forum/topic/ghostbusters-new-cabinet-for-sale#post-4386108

The above add appears to be an LE cabinet and as you know Stern is already extremely tight on sending out LE replacement items as they don’t want people building LE’s from parts. I have found that Stern is very good about warranty issues and I don’t want to see that change!

#102 5 years ago
Quoted from Mike_J:

One day they will piss off the wrong guy.
He'll load the 9K machine in the back of his truck, drive the truck through the doors in Elk Grove Village, and shove the machine straight up the CFO's ass.
Years ago, there was a Jaguar dealer (Rallye Motors) in Paramus, NJ. They had sold an XJS to a local guy and the car would never run right or, frequently, not run at all. After getting the runaround for almost a year from the dealership, the guy drove the car right through the front doors of the dealership and into the salesperson's office. Both parties wound up suing each other with both suits eventually being dropped.

I’m surprised he didn’t go to jail for attempted murder! I mean seriously what if a small child had been walking around in the dealership when he did that, violence is never the answer!

1 month later
#199 5 years ago

I talked to Chas yesterday he told me they have several cabinet manufacturers that they buy from, one of their cab suppliers was doing something different and only cabs from that Manufacture have an intermittent issue. Stern is aware of the issue and know where the cabs were coming from. It sounds like they have taken steps to correct the issue with the MFG. one last note I was worried that if I did the Williams brackets in my games and still had a problem that it would potentially void my warranty, Chas told me he/Stern was fine with it if I wanted to install the Williams brackets. Chas says his big headache is not a random cabinet failure it’s people putting 6 and 12 way power splitters on their games and frying something then calling him to sort it out.

#223 5 years ago
Quoted from RC_like_the_cola:

Splitting is because of crappier cabinets, but the more robust leg plates and some L brackets, spaced apart, help hold the cab together.

Just wanted to repeat that according to Stern a very small number of cabinets from one of their Cab MFG's (they have several suppliers according to Chas)had a problem, this issue does not effect all cabs.

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