Except when the game manufacturer sent out the service update bulletins to you (which were then added to the tabulation and addendums of the manual), free of charge, many times including parts and upgrades, if required, without asking, as an operator or registered private owner. The keyword is "registered" here for personal use not just an owner as the person needed to fill out the warranty card.
This included support for games that were no longer in production, sometimes exceeding more than a decade old.
Parts support was many times much longer, if the company was still operational.
This mindset went back all the way from the 1950s to the 1990s.
People forget the past in favor of a simpler, cost effective future, and are not directly considering all aspects of customer support.
It is just an example of not knowing what was provided when operators were the "standard" of game sales, and what was considered acceptable and what was not.
Times have changed, and not always for the better.
There is no nostalgia here, just observations.