What'd you expect? A statement from Gary saying we know were shipping defective product but as long as you junkies keep buying we'll keep taking your money. Or maybe you were looking for; pinball is hard, if you don't know how to fix a brand new $10,000 toy you shouldn't f"n buy it.
I say go jump off a fucking cliff. No other industry gets away with shipping broken product and gets away with it. Lotsa stuff has moving parts and arrives in working order.

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Temporary thread eject incoming so please quote me so I could get a chuckle in the future if and when I'm allowed back.