I will take e4wesley ( op) side on this one . Ordered new AIQ prem. first new in box , took 3 mo. to get it . First game out of the box - shoot the portal - ball sets there untill its kicked out with a ball search . Turn the game off - on start up the walking lock coil fires 21 times before start of a game . OK so I'll give Stern tech support a call to see whats up ? Looks like calling and talking to a tech. is a thing of the past . Email them - wait a couple of day's - email is answered with the shortest answer possible . Meanwhile I find middle opto in the subway not working . Looks like I have to fix it my self - tear the subway apart and find a bad opto that if I push on the opto board - that fixes it . Game no longer fires the lock coil 21 times at start . Tell stern I need a new opto . no answer back - few days later a new opto pair show up .
Next problem - I can never collect a gem - find the opto. on the right ramp not working - push on the opto board - and it works .
Problem 3 - shoot the ball in the portal and it never closes - do a switch a number of times and they all work . This time I decide to go through my distributor - they don't get an answer back from Stern . So I just replace the enter opto with the new one Stern sent . Game works as it should ! So bottom line out of the box it had 3 bad opto's . I had no help from tech. support and none from the distributor . Out of all the 25 or more used games I've had it has never taken a mounth to get them going .

If you live in Detroit area there is no local Distributor !

My AIQ prem. was shipped direct from Stern -distributor never touches it. = Free shipping ! Open every new game and test it - Oh please . Ain't nobody got time for that !

WOW ! Another blame the OP because he didn't get a fully working game .