Quoted from TenaciousT:

If you live in Detroit area there is no local Distributor !

Quoted from vdojaq:

I still cannot believe anyone here is giving this guy shit. What is wrong with you people? Here is a new pinball guy who decides he wants a NIB machine for his personal use. According to some here, before this guy ever buys a machine, he needs to be proficient in care, maintenance, and repair before he ever buys a machine. Someone new, who wants into this hobby with new machines, not projects or 2nd hand, should have reasonable expectations that his or her $6K to $12K purchase works properly out of the box. If it doesn't, there should be at minimum a phone tech support to help with issues or to determine the next move. I have a NIB Deadpool sitting here for 3 weeks. When I open and set it up Friday, if there any issues, I can guarantee my dist. will be all over it. It's appalling that the attitude from some of you is if you are new to pinball, how dare you buy a new machine in the box? Seems like a bit of jealousy that some do not have to start at the $300 rat trap project to start off as a pinball owner.
Next is some of you giving the guy shit because he could not really explain the problems up to "pinside expectations or standards". For Christ's sake, I have customers who have been driving for 30 years that wouldn't know the difference between an oil dipstick and a tire jack. What do I do? TAKE CARE OF THEM!
Sorry, but some of you are full of Pinside snobbery and need to get over your so called pinball owner expertise.

Quoted from snaroff:

Actually, just the opposite. Stern cares much more about cranking them out than "fault free". I've been a NIB customer since 2004 (LOTR & TSPP). I can say from experience over 2 decades that Stern's quality has steadily declined over the years. I still have my LOTR...the quality is stunning...has had more plays than my entire collection combined x10 and still looks better than some of my newer games. One switch replaced in 16 years.