Pleasant Hill, MO
If I knew nothing about pinball machines, I'd expect a $5k-10k one that's brand new to work 100% too. In any other industry that would be a given.
When a $50 playstation game doesn't work, there's a national uproar.
(Topic ID: 285650)
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Quoted from kermit24:A Pinball machine ins't a PlayStation, and if you think the customer experience should be similar, you will be disappointed. They break. Sometimes a lot. Even new ones. They require maintenance. Support requests should be responsive and courteous, but owning a machine isn't for everyone.
But it should work the first time you turn it on. Slight adjustments or replacing a bulb or something is a given, but it should be functional the first time you play it. Now from game one on, you should expect things to break eventually and require standard maintenance.
I look at a pin a lot like a car. I expect a perfectly working car when I drive it off the lot, but every mile I drive is causing wear that will require upkeep and eventual failure. I'll have to adjust the seat, the mirrors, and save my favorite radio stations. Those are the equivalent of a few switch adjustments.
Quoted from jawjaw:So you think every distributor should have a fleet of techs that drive hours away to support any issue whether it's a stuck ball or broken rubber for pretty much any game regardless if they sold it or not? They would then bill Stern for hundreds of dollar and Stern would just pay it regardless? I'm not trying to defend Stern but you got to be realistic.
Why not? I know it's not quite the same, but back to the car analogy. I can take my car back to any dealer for service under warranty. It doesn't have to be the one I bought it from. The manufacturer pays the mechanic/tech for the service. Only difference I see here is the pin tech coming to you versus you taking the car to the mechanic.
Now I don't agree with any issue, such as a stuck ball. You don't get free wiper blades and oil changes (usually)
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