Yeah, I don’t know about this post. What were the issues? I buy every new stern that comes out, never had an issue out of the box outside of minor adjustments. Doesn’t mean others might not have issues, some serious, but I would not cast a broad brush against nib. When I have had issues, like with my subway in aiq, stern promptly sent parts. They have great service.

That said, for someone without any experience, a pinball machine can be daunting so I am sympathetic to the OP. But, Rather than posting the negative side of his story, He maybe should have come on here and sought help. 99 times out of 100, if you have an issue, someone else also has had that issue and it can be fixed.

Would be great if op could post his issues he had with his game.

I had issues with my aiq subway. Needed two parts. First time I went through my distro, cointaker, had the part within a week. Second part I went to stern directly via email, Pablo responded quickly and I had the part within a week or so. Experiences vary I guess, but mine has been positive. I have not needed much from stern tech/parts support, but when I have they’ve always been responsive.