Quoted from e4wesley:This seems to be the exact opposite of the pin buying experience. This leaves me to feel that the Stern product quality is subpar and the Stern warranty service is even worse. I am new to buying pins. I am not looking to burn a distributor's reputation or Sterns (no names have been referenced above). I just cannot believe this is the industry standard.
Stern's quality control sucks and it's imperative to purchase from a reputable distributor. Not all distributors care about their customers the same way and there are only a handful I will purchase from. You really should be letting the pinball community know who you had bad experiences with so others can avoid them in the future. It's not "outing" anyone and they will continue to do this to the next customer if they know there are no repercussions.
Quoted from e4wesley:P.S. I wrote a very detailed email documenting my experience and emailed it to Gary Stern and Stern customer service. It's been one month and I have not received a response nor an acknowledgment. Again, this would be completely unheard of in my industry and leaves me scratching my head.
Chances are slim Gary will actually get to read it. He doesn't care about the home collector and used to shit on us every opportunity he could during the expo seminars. Yes they make games for the home collectors however that is out of necessity since games are not on location like they used to be. He is laughing all the way to the bank as another title like LZ sells out of its LE's in a few days. If you can try to reach out to George Gomez because he has a larger presence on social media and in my past experiences seemed to have actually cared.
