Quoted from tacshose:

Yeah i ordered a NIB KISS LE from JJ next, but looking back, i mean i don't think ANY Distro is going to allow returns without a huge fight as how can they with Stern's quality control they would be swapping games non stop. I would order again from Trent because he let me sell my Ghostbusters LE spot for a huge profit because i called him and said hey I'm worried about chipping, so i was going to cancel, but I'm getting non stop offers for my spot can i sell it? He didn't care and was SUPER COOL about it. He could of just said no and refunded my deposit. I have only ever ordered from Trent & JJ so cant speak about other Stern distros.