Quoted from manadams:Some distributors are more motivated than others so they will check all modes of communication. Right now there is so much demand with such low stock of most NIB games it's mostly just answering an email with a depressing "out of stock and don't know when there will be any available", not much motivation when they have no product to sell at the moment.
The distributors that are staying motivated and positive will be more successful than the lazy ones once machines are back in stock and the demand goes back to normal.