I'm fairly new to the hobby. Recently sold a pin to a guy fairly close to me off Pinside. We became friendly and text routinely. He has bought 3 NIB machines from Mike @ Pinballs.com and had a great experience. I just decided to go for my 1st newbie. Called Pinballs.com at 12:55 last Sat. afternoon (they close @1 EST.) Mike answered the phone. Couldn't of been nicer and answered everything. This past Tue. I called back to put my order in. His secretary answered and was pleasant, but had to get some answers directly from Mike for the order. He was on another line and she requested if he could call me back. With in about a minute he called me, went through the details and then put me back with Becky for a deposit. Looking forward to my Godzilla Premium hopefully August 2022.
On the flip side, 1 of the biggest scum bags in this hobby is Craig known as "pinballdude1". He has a pool and game room store in Vegas. Billiards N More. You want to get screwed? Try dealing with him. Everything he posts is "AMAZING", until you see the garbage he sends out. Lesson learned, ONLY buy in person or new. It's unfortunate that the terms and conditions that Pinside has in place does NOT allow to post negative feedback on the user directly. That's why many of these guys only have 100% positive.