To the OP. I just called recently and got invoiced for a CCr SE. It took me 5 minutes. I bought my MMr from them. A phone call and I drove there and picked it up. Based on your location I'll assume you've never been there. Its a giant ware house and there is like no more than 1 or 2 people there at a time. It's a family run business. Mike and his daughter are both really nice to work with. They bring a ton of games to Pintastic every year. I'm sorry you've had a bad experience. I haven't had one yet. Their used games are pretty up there in price but NIB is NIB. If you pay with a check you don't get wacked for the charge fee which is pretty nice. They pass that savings on to you. My MMr didn't have a manual in the box. I called them and they dealt with CGC and got me a new manual right away.

Well I can't help you not be upset. I would say its fair to say you had a bad customer service experience. I would say its unfair to say they are just always bad at customer service. I can imagine they probably get a ton of emails from tire kickers that don't have any intension of actually buying a machine. And believe me, this hobby is chock full of that.

Haha plus one to this comment.