Quoted from pinballplusMN:Sttng is 20 plus years old. They in my opinion are one of the most complex games designed. Consider yourself lucky that a game like that even launched a ball and started a game after being shipped. You're filing a dispute, give me a break. Give the seller a chance to help you before flying off the deepend and causing him unneeded stress of a chargeback.
I would say a game with issues is unneeded stress too, What machine and what was the sale price? Does it really matter, The buyer is not happy with the seller and the product they got. The buyer has ever right to do as they please file what ever they want to.