Oh boy, here we go

If I take my own perfectly working games to a pinball expo, they arrive with at least 3 problems.

Pins don't seem to like being moved.

You break a STTNG by just breathing on the thing. If you got 15 minutes of solid play coming off a truck on one, that’s a 4 Star review minimum.

What were the three issues ?

LTG : )

True

I dealt with pintastic on a number of occasions and have not had any problems with him shipping up to the Canadian border. Your machine is a bug riddled typical sttng shit fest. I looked at mine the wrong way it would behave like yours. Sorry for your frustrations nonetheless.

Totally agree. I had my TZ working in my house for 4 years and soon as I powered it up after moving it to a pinball show, I had a coil not work and another issue that I can't recall. That was only a 20 minute ride in a uhaul truck.

First off, I would contact Pintastic Pinball to see if they can help work out the issues, especially if it may take a board swap to get you going, I bet they would do this. Possibly even have someone come out on their behalf.

Second, post the issues to see if we can help.

It's too bad you started a profile just to post this. It doesn't sound like you have tried to remedy the problems with Pintastic Pinball.
-Mike

LOL

Glad you're back, dude

Probably spits out balls all the time, a flipper sticks and a string of lights out or maybe resets?

I'm more offended that he's using the Pintastic moniker.

One loose wire on an opto board could cause 3 problems. A brand new game can ship with 3 problems. This is pinball! Post the problems and I am sure someone can help. Maybe contact pintastic for help?

Sttng is 20 plus years old. They in my opinion are one of the most complex games designed. Consider yourself lucky that a game like that even launched a ball and started a game after being shipped. You're filing a dispute, give me a break. Give the seller a chance to help you before flying off the deepend and causing him unneeded stress of a chargeback.

She didn't buy a sttng. They have one for sale on Craigslist she is warning about. She bought a different game from them.
Not defending her, machines break when moved just clarifying

Correct. And that is the game she did buy is the one with troubles. Since TOTAN is linked, it must be the one with issues.

Maybe jpop can help her?

I would say a game with issues is unneeded stress too, What machine and what was the sale price? Does it really matter, The buyer is not happy with the seller and the product they got. The buyer has ever right to do as they please file what ever they want to.

Flipping games?

Ok, ya, but the buyer has to keep their expectations in check. You can’t buy a new Ford Focus and them complain that the top speed isn’t fast enough. Know what to expect befor you purchase a product. (Sorry for the cargument, but you could use the analogy for a million different products)

The reality with pinball is that one minor repair could fix multiple complex problems simultaneously. ( one broken wire might be the issue, and that’s nothing to complain about)

As others have asked:

1) What are the 3 issues?

2) "The machine continues to have issues".... What issues? More than the 3 issues?

3) I do not like to assume so...Have you contacted the seller and voiced your issues? If so, what did the seller say to you? Did he have a chance to make it right? Or did he tell you to take a hike?

Your post is long on accusations but short on detail.

Sounds like NIB might be a better option for the OP but even then....

1) Sucks that the game has issues. I had a party a few weeks back and 4 of my games developed issues. (One of them after it had been on for about an hour).
2) One of the truths of pinball is that machines break, and you have to fix them. I fixed the four games I had that went down during my party. Comes with the territory.
3) As has been said, that game is a maintenance nightmare. If it worked 100% for 15 minutes, I'd say it worked as advertised. If you can't deal with broken pinball machines, you probably shouldn't buy pinball machines.
4) I've had games that made long distance travels and arrived perfectly working, and I've had others that didn't. Shipping is hit and miss. Doesn't take much to throw an opto switch out of alignment, for example.
4) Try resolving this with the seller before doing something dumb. He just might have helped you.

I believe the seller is here on pinside, perhaps he will chime in...a game not working after shipping is not uncommon...

Every time I move a pin, some little gremlins show up. It's the name of the game. It's frustrating, but something that you gotta expect. Usually it's small. But troubleshooting can really suck the fun outta setting up a new machine to play.

I'm curious. You mentioned that you are disputing the transaction with your CC company.

Do you plan on shipping the pin back? That might be a bit of an overreaction since something probably just needs to be reseated that came loose during shipping.

I also wonder what the three issues are.

3 issues: (in MY opinion)
1-newbie member - unaware of this helpful community
2-Yet to donate to pinside but still use it as a platform to complain about fellow member
3-Username suggests ability to overreact

Withdrawn

For those of us that do credit card transactions and have had customers wrongfully dispute charges, this just pisses me off.

This is what you should do...

1) work with the seller/shipper to resolve the problem
2) if the seller/shipper isn't being helpful, file a complaint with the BBB
3) ask for help in a forum like this (there may be a pinsider who lives within a short drive of you who would help you out, or it might be a very simple fix)
4) call a repair person and have it fixed... send the repair bill to the seller/shipper
5) if the repair is more than $500, and they refuse to pay, take them to small claims court

What you can not do is call your credit card company and dispute the charge. There is nothing to dispute here... you authorized the transaction, and they delivered what they offered... it just got a little jostled in the shipping

Curious to hear from OP. 6 pins in the collection so I would hope it's more than a wire coming off an opto. Who has 6 pins and doesn't know how to work on one.

People that write checks. Not saying that is the case here, but you'd be very surprised how many people have a $20K collection and dont know how to take the glass off.....

Mistake #1. Sounds like you bought this game over the internet from someone that you dont know without seeing it and playing it. Bad idea, i dont care what anyone says!

These games get bounced around on trucks during shipping alot so theres no guarantee that your game is going to arrive in perfect working condition. Its pretty obvious that you have no ability to work on your own games and truthfully thats ok and I won’t slam you for that because most people that first get into pinball dont know jack shit either and everybody has to start somewhere. If you dont know some basic repairs though and you dont intend on learning how to work on these games then you better have a pocket full of money and a good repair guy close to you. If you dont have a repair guy near you and money to spend on upkeep of your games then this hobby is not for you, its that simple. I do not see the seller being at fault here whatsoever to be honest with you.

So no one should even buy NIB games either?

Man, judging by the comments above, times have changed around here...
https://pinside.com/pinball/forum/topic/the-story-of-my-first-pin-entitled-how-i-got-choggarded

Seems a bit premature to pick a side on this one unless more details come out.

if you don't want to learn how to fix problems with games, find a different hobby. Straight up.

Come on man dont be silly. NIB you know what to expect. I can sell you a used game and tell you its in pristine condition and when you get it your idea of pristine may be different than mine, and then theres that trust factor also about someone selling you a game that is supposed to be great, only to arrive at your house being a worn out piece of shit. I dont buy used games without seeing them and playing them unless i know and trust the seller. Its just not a good idea to do that.

Unless you got lots of money for upkeep and repairs. Working on them and keeping them clean and looking good is half the fun though honestly.

I've had (and seen) NIB that needed fixed/adjusted after un-boxing. Sometimes a pin can really take a beating in shipping.

Very true statement here and it never ceases to amaze me whenever I see it. But it my experience the number is much higher.

How are people ignoring the best part of the story? You paid $8350 for a TOTAN??? The expensive shipping I get, sounds like you're in Hawaii, but damn, eight thousand three hundred and fifty dollars for Tales Of The Wish Your Way To The End Of The Game?

Brian is just a flipper, he gets games, he moves them out. He isn't a tech, he has people work on things for him. He's not gonna rip you off, he's also not going to send you something gone over with a fine tooth comb. If you can't fix a game, or don't have a tech, then it doesn't really matter though, because shit breaks in shipping anyways. Don't buy games from overseas if you can't fix them.

I wouldn't send a game to Hawaii personally, because I'd be afraid of dealing with exactly this kind of post if a wire came loose, who wants the hassle?

Seems like a troll or a bitter business rival at this point. Makes an account just to call out one specific vendor, provides little to no backstory of the problem or attempted resolution, then disappears like something in the wind.

The OP updated the first post, you should go back and read it.

You can't ask for anyone's opinion here, because keep in mind, this hobby is full of entitled people who have more money than sense...

Yeah - that's it.

That's what filing a Civil suit is for. Sometimes you have to learn the hard way - but fight back for sure.

Does seem like the new wave of people entering the pinball world are fitting this profile.

I have to side with the buyer given the updated post. If what he says is true the machine was knowingly shipped with issues. If I were the buyer I would post a tech thread and just get it working though. Seems the techs that looked at it were not as good as some of the guys here. I have had some talented people help me find problems and I am grateful.

Also he paid a premium. The machine should have been 100% at least at shipping.

Those are some serious man-hands for a girl.