Quoted from NightTrain:Whoever is right or wrong here, Trasurecove shouldn't be posting responses like this on a public forum. Not a good idea. The right thing to do is post a non-emotional response and contact the customer directly. Take care of the problem. Swallow the cost of the board and move on with business. I personally would now never do business with them because of this. Not replacing this board is costing them 10x more in the long run.
I disagree with you. I like to see how a business really treats their customers. This is a great example - get rid of all the fluff and niceities, and show me how are REALLY are.
Needless to say, one business scratched off my list.
New Castle, CO
