Quoted from OLDPINGUY:

This scares me. A lot of Angry People with no personal stake in this.
It would appear there is a party in the wrong, and this does happen.
Indeed, it may have been handled poorly.
In No, None, Zero defense of the parties, Public posts like this scare the crap out of businesses.
When wrong, even if thinking right, it should be communicated and resolved.
No one wins when handled this way.
As wrong as the company may be, and as right as the customer may be, we seem to create
social lynch mobs with huge interest, and many posts.
Sure, buy from whomever you wish, regardless. But the reaction from TC is emotional.
Difficult, likely wrong, but I understand.
It bothers me on 2 fronts. One is my opinion, as it seems everywhere I turn on the TV, we
are a new period of Anger, hate, and "Battle".
As a businessman, I was always putting out fires from employees to Govt, to customers.
What hurt most were the approx 100 plus emails that contained, "If you dont do this for me, (Free), I will create posts, and raise a stink. Is your business not worth giving me what I want?"
Try to be fair, but it feels like Blackmail.
yes, its different here.
Support the op, or even TC, but mistakes happen, we are human, and anything less than perfection shouldnt result in a public lynching.
Absolutely, abstain as you wish, share......but I worry about the anger and hate.
signed
an old retired dude.....that always loves pinball!