Quoted from Tilt:Although this is good to hear, it shows that the OP, an authorized JJP distributor, either is lying to us (those that he hopes to sell to) by trying a scare tactic to say that there is no warranty. Or that there is a communication issue between JJP and its distributors. Neither of which is a good thing.
Sounds like both statements could be true. "SUPPORT" does not equal "WARRANTY"