Quoted from ASOA:
Give them a chance to respond. Not everyone is active on Pinside at 2:00am.
Post #1 said "I made a support ticket, sent two emails to laseriffic before this ... topper even arrived, and still haven't heard anything back."
Stop berating dreamtheme for posting about it. Their experience so far hasn't been up to Cointaker's standard of excellence. CT can still make things right.