(Topic ID: 223463)

Buyer beware new Laseriffic owners have poor QC and support


By dreamtheme

1 year ago



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  • 54 posts
  • 35 Pinsiders participating
  • Latest reply 1 year ago by Travish
  • Topic is favorited by 3 Pinsiders

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    #40 1 year ago

    This is not directed at CoinTaker. I'm a happy and long time customer of theirs. However, from my experience, there is a recurring theme in the pinball vendor world where basic customer support and response is not expected because the products/services are being provided as a side business/hobby or the "trust me, we aren't making much money off this". Frankly, it's nothing like I've experienced any where...including in the small business I run. There are many great vendors out there that support this hobby and make it what it is today but any company in the business of accepting other people's money should not be doing so without a commitment to at least a 48 hour reply window to a customer inquiry (in my opinion, of course)

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