(Topic ID: 223463)

Buyer beware new Laseriffic owners have poor QC and support

By dreamtheme

5 years ago


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Topic Stats

  • 54 posts
  • 35 Pinsiders participating
  • Latest reply 5 years ago by Travish
  • Topic is favorited by 3 Pinsiders

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    #8 5 years ago

    Your First ever post on Pinside is to flame and torch a long standing pinball supporting company because they (assumed) had an incorrect shipping address? This trend of make me happy or I will throw you under a public bus is really disheartening. Give them a chance to answer you. You are not the Only order or client so sometimes your emergency might not be the only thing on their plate...

    #11 5 years ago
    Quoted from dreamtheme:

    I know I am new to posting on pinside, but until now I didn't really feel like I have enough to contribute to justify making an account. My biggest frustration is not the shipping address or the wrong power plug, those are things I can fix, but the crooked and peeling stickers are not what I expected for the money I spent. I know that if I had seen a post on here showing close ups of the delivered product I would have saved my money or at least spent it on other mods.

    Your frustrations are Completely justified I only suggest you give them time to resolve the minor issue. I personally have purchased Many of their products and the quality has been perfect. Stuff happens as they say. Just because they possibly had a bad part doesn't mean all should assume every part they sell will have issues. Looks to me like you received an MM topper wired for an MMR instead of a MM which is an honest mistake. Just love to see customers let suppliers, OEM's, etc make things right in a fair time frame. That really is a cool topper and do hope you get it worked out as I am confident you will love it.

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