Quoted from ASOA:I'm done with this BS. Do what you want! Order from who you want! I have stated my opinion on this. I have provided all there contact information for you to help get this rectified. All I know is they are great people who have always stood by there customers. No excuse why someone can't pick up the phone and call someone to get something worked out. If you dont like the product or if something got damaged in shipping it is just a simple phone call to set the wheels in motion. I hope the OP and this other guy takes two minutes from there busy schedule and calls them to get this rectified.
For what it’s worth, I feel your frustration!
It seems as if most of these complaint threads have the common theme of zero communication effort beyond email/online. I don’t understand why so many folks make life harder on themselves in this regard, and really have minimal sympathy for anyone who is too passive/timid/lacking social skills to settle things through real-time human interaction with a phone call or in-person encounter (which is easier and less time-consuming than email anyway).
Cointaker has long-established itself as an ethical business, and I really hate seeing good people being dinged and dented online before at least having an opportunity to respond to the problem/complaint; just a symptom of these reactionary times we live in, I guess.