1. Hey Ruth - hit the bricks because guess what?.......you're fired.
2. Whether wow! Sent the check or not, you clearly jerked this guy around. There's not a chance in hell I'd ever buy from you right now. 9 grand is a lot of money. It's real easy to give the OP crap until it's your 9 grand someday and somebody says to you "good luck with that"!
3. Hasselcastle, I don't even know why your on this thread. The owner of the company should be talking or nobody at all.
You're feedback has no value. You weren't even directly involved in this clusterf$ck to begin with. You sound like a nice guy but coming back to defend yourself and saying the word "haters" just makes it worse.

I'm not a "hater". It's business. When you jerk a man around for 9k, why in the hell would I ever work with you. Your company clearly has no problem delaying a refund. The only reason this guy is getting his refund is because the OP mad a spectacle of your business practices on Pinside IMO.

Cheers to Pinside. I hope Wow! Tries to create some good will instead of sour grapes with the pinball community going forward.