Quoted from hassellcastle:

Guys,
I just want to follow up as I've been reading this thread from the beginning.
I feel like there is nothing I can say to save face right now. But I can assure you that we are taking care of allpinball
and he will be receiving his refund as promised. Was it handled poorly, yes it was. Although I don't mean
to pass the buck...the majority of this transaction was out of my control. But I plan to change that moving forward and look at
this as a lesson learned that we can be improved upon.
I just spent the better part of the last hour talking on the phone with OP and I believe we have cleared the air...or
at least I hope so.
I never meant for this to happen like this and there were some details he had told me to which even I wasn't aware of.
The majority of this transaction has been between himself and our owner and I'm going to be more involved for the
duration of this transaction through it's competition. Needless to say, I have made my apology to him. A check was
originally mailed on October 20th and I stand behind that, but I agree it simply seems to be lost in the mail at this time. I'm
sure it will either show up at allpinball's mailbox or returned to ours sooner than later. However I have assured
him that when I return to work on Monday a stop payment is going to be made and we will be expediting his refund
and I will personally e-mail him the TRACKING number!
I appreciate those that we have done business with and we continue to do so. Our customers are our life blood and we do
value everyone of you. Situations like this are not good, but they are building
blocks to learn from and how to handle difficult situations like this in the future.
Bottom line, I'd like to publicly apologize to allpinball and hope we can put this in the past. Hopefully we can move forward and
in someway over time I can gain the respect back of the pinside community.