Tomorrow we will settle up with him....again.
It's funny no matter what I say the haters, trolls of pinside find someway to keep the thread going and would love nothing more than to see our company fail. This forum has became a festering hive of hatred and it's only gotten worse over the years. There are many good pinball people I know that have personally quit visiting this site for this very reason.
These one's I speak of...have no skin in the game but feel like it is their due diligence to make me continue to feel like an idiot. My apology above was sincere and was the truth...but I still received several thumbs down. Really? There is no pleasing these trolls that are not happy until they've burned FUN to the ground. I have lost sleep over this the last several nights. Are you happy?
In regards to the refund. We are going to have a meeting tomorrow morning to discuss how to refund OP. We very well may wire him the money as we have the same bank as OP and quite honestly in my opinion this is probably the best way to go since it will guarantee he will receive it. I simply stated sending it with tracking number in my post to imply...that was our stupid mistake for not doing so in the first time.
Truth be told ...many of the pinside community likes to think pinside is much bigger than it actually is. Our business has succeeded without Pinside and will continue to do so. Honestly if you were to go to an NFL game today and announce over the broadcast microphone "show of hands, who here is on Pinside?" I think 99.9 percent of the people in the stadium would look at each other and say...."what is that?"
We issue game deposits, refunds, parts replacements and do service calls all the time with no issue. I've returned two people's game deposits this week within hours of them requesting them and they had nothing to do with Pinside. No questions asked. This situation was very difficult and different and as much as every stands up for the other guys I would really like to see how they would have handled this difficult situation. There are still more facts to this story to which I can't post publicly that are truly not the public's business but that of the parties involved. I do not pass the buck that we were at most at fault but finger pointing could be done to all parties involved.
Needless to say. Life goes on. OP will be refunded as promised.