OK, I wasn't going to chime in, but I have to chime in against all the people stating it doesn't take that long for a letter/package/whatever to go through the USPS. First, I ran an online retail business for 15 years and before I sold it/moved on we were doing over 10,000 mail orders a year.

I can 100% tell you that the USPS (and UPS, FEDEX) can totally screw up the delivery of letters, packages, priority mail, registered mail, etc. Almost all of the issues we had were with delivery. Often the USPS would even mark items as delivered and they would show up returned to us weeks, sometimes even YEARS later. The majority of their equipment is automated and not 100% of the items handed to them make it to their destination ever, let alone on time.

Now as a business I had to refund and eat many orders that were ruined, undelivered or just lost by the USPS. I would say it was a weekly problem with them. We used printed labels and tracking numbers on every item and still we couldn't get items delivered or found once they went off the grid.

So, should FUN have sent the check via priority mail with tracking, of course, but that would have required them to go to the post office instead of just putting a stamp on a letter and usually letters make it. However, it is totally possible a hand written letter, or even printed letter has gone missing.

Op, I feel for you. However, you did refuse to pick up the game that was sitting at the dock after it was shipped to you and started demanding a refund before that game was returned to Stern (this never went through Fun, it was dropped shipped). Even when I ran my business I absolutely required items to be returned before I would refund money, just too many scammers out there. Also just so you know, returns from shipping terminals, or even just packages returning to the sender through the USPS take WAY longer than the original shipping. They send them back in any open space, it would often take weeks to get a priority mail package back to me from a customer that entered a wrong address.

OP I really hope you receive your refund and I hope FUN handles these types of issues better in the future.

So much of this book is outlined in the prevoius 251 posts.

https://www.psychiatry.org/psychiatrists/practice/dsm

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Shit, this whole site seems like an insane asylum at times.

That book is for toilet paper!

It was yours!!

*Just with the wrong plate*

So fun should eat the shipping because stern drop shipped the wrong number?

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FUN should take that up with Stern...

No fun!!!

See if you can recognize any of the goofballs dancing with iggy...

I just have to! Sry!!!! Nothing directed at anyone...Just a clip that made me laugh......

I see both sides and since I don't want to be a armchair quarterback with no skin in the game I will just say hope everything works out.

Based on what you posted FUN! received the money back from Stern sometime between Sept. 22 and Oct. 17. I know you asked for a refund before that, but it could have been Stern delaying things up until that point.

Copy/Pasting the text of the emails would probably have been fine.

How-to on iOS : https://www.lifewire.com/copy-paste-text-on-iphone-1999898

It's pretty easy on ios and android, and of course, on desktop systems you can do it from the right-click menu once you've selected some text.

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Time to give it a rest man...you're getting your money back. Let's be honest, you got cold feet and were looking for a way out.

If you really wanted a SWLE game you would've accepted the one you got...minus the BS number fee.

Why do you specifically want 16?? Are you Michael Jordon and only get items with a 23 on them..cmon.

If he would've received his money, he wouldn't have started a thread here... How long do you think he should be waiting for it? I wouldn't want to wait 2 weeks to get a refund, and the OP has been waiting a LOT longer.

It actually doesn't matter what his reason is. He is paying a premium for an LE game that he wanted branded as #16 LE. I don't think he got cold feet about the game itself, I believe he got cold feet with Fun. And not knowing that #16 doesn't mean 16th off the assembly line, wasn't helping either. Whatever the reason was, his agreement with Fun did NOT go as planned/expected. Be it Stern's fault or Fun's fault, doesn't matter at that point. Buyer cancelled the sale and was given a run around by Fun. Why is the customer waiting over 45 days for his refund? VERY questionable move on Fun's part.

If you are 100% certain that FUN hasn't sent your refund, what you might consider is to contact Stern again. Explain to them that one of their distributors is refusing to reimburse you for a game that you did not receive, and ask them to put a little pressure on them. FUN doesn't want to NOT be able to order from Stern in the future, so if Stern would hang that over their head, it might encourage them to speed up the process and quit giving you the runaround. That is if you are 100% certain that FUN hasn't sent your refund.

I have my helmet on!

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So did you buy another SWLE from somewhere else OP?

What premium was he paying?? $100

Puhleez

Everything about what happened before is moot once a refund was agreed to.

Isn't anyone buying an LE paying a premium? Puhleez my ass.

Not into puhleezing asses..I'll leave that up to you.

And since your comprehension is lacking...if he REALLY wanted the game, the only premium over ANY OTHER LE, is ONE HUNDRED DOLLARS. (Which every distributor charges FYI)

I can't believe that Fun! still hasn't refunded the money. This is pure madness. Swapping plaques would have been fine with me in that situation (they're not made in any order or anything, the plaques are fairly arbitrary), as long as I could be assured that there's not another #16 out there. But, I fully understand not wanting to compromise, and Fun! agreed to process a refund. They're obviously dragging their feet. But I don't know the full story from Fun's side. Sometimes the whole story is really hard to see.

It's true that there are horror stories about Fun! games all over RGP. Everything from poorly described listings to people receiving games that were obviously not what were pictured on eBay listings. I remember seeing some of their games with lots of hacked repairs or really, really poor shop jobs that were passed off as restored games. Those stories don't seem so common these days. I was under the impression that they had worked to improve on those things, but I haven't seen a Fun! game under the hood for years now. But I know Craig is well regarded, so I've always refrained from passing along negative opinions due to not having firsthand experience for a long time.

But this is crazy. Get. This. Man. His. Money. Cancel the check and wire the funds. Use PayPal. Overnight a new check. Do whatever you need to make it as immediate as possible.

He mailed the check, if it gets there it gets there. He did his part and washed his hands of it.
And someone said if he wanted tracking he would have had to go the the post office.
Not true, they have these little things called USPS tracking stickers that they give out and will send to you for free.
I know I have a bunch here in front of me and use them all the time! There is no longer any extra charge for tracking either

The Op is entitled to his money, end of story.

hassellcastle Has FUN! offered any timeline? Really, I think that's what needs to happen. Let's assume the check that you sent on Oct. 17 or Oct. 20 has been lost in the mail. What is your exact process and timeline for canceling or sending a replacement? You previously mentioned that your bank suggested 90-days. Is that what the OP should expect, or is there a better way for you to cancel the check and reissue an instant payment? Sure it might cost you $20-$30, but clearly that would be worth the credibility savings to avoid this thread from dragging on for another 60-days.

Any chance of a reply from hassellcastle?

In the words of the great Teddy KGB...

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Sounds reasonable. hassellcastle if you are worried about the double cashing have your bank send him a notice to sign. Seriously we can have this all done by the end of next week.

He's around:
https://pinside.com/pinball/forum/topic/for-sale-guardians-of-the-galaxy-pro-premium-le-1#post-4055729

You are correct, I read that out of context, you are implying it's just 100 bucks.

HOWEVER

Pure BS, 100% not every distributor charges that $100.

he's doing the right thing by staying out of this mess here. its really not anyones business but the op and his and it sounds like its on the process of getting done so everyone get a life it is the weekend if anyone has noticed!

I just want to point out that in the business where I used to work assembling high end "boutique" tube amplifiers, a check for 9k would be peanuts, and checks for well into 5 figures went out in the regular mail all the time. I don't disagree with the OP wanting his money back, but in a real business, checks sometimes take a while to get where they're going.

He doesn't need to post here. Just contact the OP.

yeah it's pretty standard for the a stop payment to only last a certain period of time, which is useless 99% of the time

I actually did a couple days ago, to lazy to go to the ups store

probably happens to some degree on some games, but as LE's have higher production #'s I'm sure the plaque's are riveted to whatever game is closest.

So when you get your refund, you're buying another Star Wars?

Agree. Why would he waste his time anymore with this thread. It would not do him any good to try and defend the company he works for. Hopefully you get the money soon. It's Friday night and we all should just go out and have some fun.

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sure, check is in the mail! lol

I don't think this funny at all Poopycock , the man is wanting his $9,000 back.

allpinball,

Did you check your mailbox yesterday?
Did you check the mail today? Anything? Bueller? Bueller?
Were you standing outside by the mailbox as the mailman (or mail-lady) drove up to deliver the mail? ...and?

-or- are you protesting and purposely not checking your mailbox for a week?

I thought perhaps the check arrived earlier this week, and you would deposit it Fri afternoon before the bank closes.

Hope you get your check soon. Enjoy the weekend.

Found it

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