(Topic ID: 201719)

Buyer beware fun billiards


By allpinball

2 years ago



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  • Latest reply 2 years ago by Xerico
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    #51 2 years ago
    Quoted from cody_chunn:

    There's the signpost up ahead, this thread has just crossed The Annoying Zone.
    OP, your money's on it's way. Don't be another douche that beats a dead horse into dust.
    Craig, what the heck were you thinking entering into a 'partnership' with Steve Nordseth? After how many hundreds of posts about 'questionable' and 'shady' business dealings? Well, just be prepared for blowback or to be haunted by all those people that dealt with SN and ended up on rec.games.pinball saying they wished they had searched that site for FUN! before buyng.
    Best of fortune to all parties involved...except SN.

    It's hard to trust my money is on the way since I have been feed that line since sept 15th, I am not trying to beat a dead horse Im just trying to get the truth out there and maybe it helps someone else from not having to go through what I have had to go through that is why I posted the emails to prove what he said is not the truth and far from it and to show what they have been doing

    #52 2 years ago
    Quoted from Bud:

    Probably the smartest and most professional move he could do at this point.
    You made a personal dispute public with a half story in the beginning. The guy came in this topic to tell his side of the story and defend his livelihood. We all seen you crawfished out of a special purchase from a retailer who has no control on how fast Stern can get you a special ordered game or name plate.
    I really am sorry to hear your money was tied up for awhile and I'm not taking sides on the matter. In the end, you are getting your money back in full (so it seems) and he isn't stuck with a pin. Problem seems to have been resolved in all aspects before the public announcement. So what's the problem other than this is turning into a Jerry Springer session?
    I've been to retailers and things didn't happen as fast as I would have liked but I never played Paul Revere about it and it's always worked out better for me that way. You should try it some time. A little respect and patience goes a lot further than a pissing match ever will.

    I was told since september 15th they were going to give me a refund, its been a month and a half and still nothing would you still think your money was coming because I dont

    -10
    #53 2 years ago

    Yeah, I'm sure they are keeping your money.
    I think I would be happy to never deal with the OP.
    Dist. Have to deal with, and pay, Stern.
    You wanted special shit, deal with the backlash when you waffle on the deal.
    You're gonna get paid! Have a little patience, because they were working extra to make your selfish needs happen in the first place.
    You're lucky to get a 100 percent refund period.

    #54 2 years ago

    Too many people saw this now. The “check the mail today” email comment is a bit odd though.

    If they are facilitating unveil of CGC game 3 at TPF 2018 (not sure if they are), just another reason to rest easy. Doug will not tolerate under performing sellers.

    19
    #55 2 years ago

    Yeah, we got it. You backed out of the deal leaving the retailer on the hook. They didn't charge you any fees but slow refunding. They could be a little more deligent and you could be a little more understanding. You will get your money and life will go on.

    #56 2 years ago

    I purchased 3 games from Fun in the early years of building my collection. My experience has been good. Fun prices are high, but he has a building and overhead. I also think Pinballz charges well over market for its games. As long as there are buyers willing to pay a premium for a good title, arcades and resellers like Fun and Pinballz are going to charge whatever the market will bear. I now only buy from owners who are always less than companies. The quality varies, but a few hundred dollars in restoration fees generally solves the problem.

    #57 2 years ago

    Love Pinballz!

    26
    #58 2 years ago

    Disgusting..... Plea for help and the OP gets bashed. Tell your story show your proof and yet still kiss the other guys ass. I'm sure if you guys got the whole I will pay you your money back when I sell this game crock of shit. You guys would be singing a different tune. Why is this guy out all of the money when the distributor did not even receive the game from stern. Or did he. More BS. Leave this guy alone. He is right for publicly explaining his situation. Yes he was told check is in the mail but he has been told that for over a month now. Calling him a douche. Really? This was his only chance of getting his money back. It has been made public and if the OP does not get his check soon EVERYONE will know and not even the Fan boys sticking up for this guy will be able to make him look good. Come on guys 9K... We are talking about alot of money. Put yourself in his shoes.

    Pinside is supposed to be here to help one another.

    14
    #59 2 years ago
    Quoted from metallik:

    All I can do is shake my head in wonderment at the importance some people put on a stupid number. This thread perfectly exemplifies just how ridiculous LE games have become.
    I gotta call this one for OP.. he ordered a game and FUN failed to deliver the right machine in a timely fashion, so OP cancelled his order. If "number 16" is important enough that OP specifically ordered and paid extra for it, it's important enough for the distributor to get that numbered game to him *on time*.

    Couldn't agree more. Terrible service FUN. He asked for #16, paid extra and didn't get it. A fast refund should have been offered, instead of switching plates, etc.

    Even if the OP was a pain in the ass, he paid, you didn't deliver. As a business, you should have made it right.

    10
    #60 2 years ago
    Quoted from ASOA:

    Disgusting..... Plea for help and the OP gets bashed. Tell your story show your proof and yet still kiss the other guys ass. I'm sure if you guys got the whole I will pay you your money back when I sell this game crock of shit. You guys would be singing a different tune. Why is this guy out all of the money when the distributor did not even receive the game from stern. Or did he. More BS. Leave this guy alone. He is right for publicly explaining his situation. Yes he was told check is in the mail but he has been told that for over a month now. Calling him a douche. Really? This was his only chance of getting his money back. It has been made public and if the OP does not get his check soon EVERYONE will know and not even the Fan boys sticking up for this guy will be able to make him look good. Come on guys 9K... We are talking about alot of money. Put yourself in his shoes.

    Pinside is supposed to be here to help one another.

    And the admitting of the offer of switching plates gets me. That is a little over the top. Sure, I'm sure it goes on.But......To admit it openly? Ouch!!
    I'm with you...This isn't $100, this is 9 grand! I'd come unglued at this point!!!! I've been in business and understand there are two sides, and sometimes it's a juggling act with money etc...I get all of that. But!!! The Op didn't just back out...There were things there that may have made him uneasy. I get that too! I've had to return money on stuff in the past as a business owner, That money was already spent, and had to actually borrow it to pay and keep the customer happy. "The customer is always right."

    I see both sides...But 9 grand makes most people a little edgy when a return doesn't happen swiftly! I know!! I wouldn't handle it well....."Don't send me the check, I'll be down to get it! So have it ready!"

    #61 2 years ago
    Quoted from ASOA:

    Disgusting..... Plea for help and the OP gets bashed. Tell your story show your proof and yet still kiss the other guys ass. I'm sure if you guys got the whole I will pay you your money back when I sell this game crock of shit. You guys would be singing a different tune. Why is this guy out all of the money when the distributor did not even receive the game from stern. Or did he. More BS. Leave this guy alone. He is right for publicly explaining his situation. Yes he was told check is in the mail but he has been told that for over a month now. Calling him a douche. Really? This was his only chance of getting his money back. It has been made public and if the OP does not get his check soon EVERYONE will know and not even the Fan boys sticking up for this guy will be able to make him look good. Come on guys 9K... We are talking about alot of money. Put yourself in his shoes.

    Pinside is supposed to be here to help one another.

    Thank you

    #62 2 years ago

    Maybe he used the same punctuation for his address as he's used here and that's how the check has been misdirected.

    #63 2 years ago

    It costs what $15 to overnight something? Can't fathom sending a large check without tracking and likely overnight service. Why not include this in the restock fee and save yourself a possible headache when USPS drops the ball. I would have also assumed the plaque number would be the number off the assembly line.

    -1
    #64 2 years ago

    As one of the presumed ass kissers, I would have to point out I have had 10 out of 10 actual positive experiences with this company - two of which they made no money on. I can't judge the experience the OP had, it may have been poorly handled - let's assume it was. But FUN! does much do promote pinball in DFW and my experience with them is positive. I am sure other have same else they would not still be in business.

    Quoted from ASOA:

    Disgusting..... Plea for help and the OP gets bashed. Tell your story show your proof and yet still kiss the other guys ass. I'm sure if you guys got the whole I will pay you your money back when I sell this game crock of shit. You guys would be singing a different tune. Why is this guy out all of the money when the distributor did not even receive the game from stern. Or did he. More BS. Leave this guy alone. He is right for publicly explaining his situation. Yes he was told check is in the mail but he has been told that for over a month now. Calling him a douche. Really? This was his only chance of getting his money back. It has been made public and if the OP does not get his check soon EVERYONE will know and not even the Fan boys sticking up for this guy will be able to make him look good. Come on guys 9K... We are talking about alot of money. Put yourself in his shoes.

    Pinside is supposed to be here to help one another.

    #65 2 years ago

    If I was the business(Fun) I would be mad at Stern for fouling up the order, not the buyer that's irritated ! A company that size should have it a little more together on a special order. It happens, and Stern should have made it right for Fun and for the buyer? Business is business, when it's your mistake eat it, or part of it for everyone that helps you!!!

    #66 2 years ago
    Quoted from Joker2415:

    If I was the business I would be mad at Stern for fouling up the order, not the buyer! A company that size should have it a little more together on a special order. It happens, and Stern should have made it right for the Fun and for the buyer?

    Not trying to defend stern but they have made it right for fun they sent them a full refund last month and also placed extra credits to their account so I am told. Fun is out nothing, im the only one out anything

    #67 2 years ago
    Quoted from Joker2415:

    And the admitting of the offer of switching plates gets me. That is a little over the top. Sure, I'm sure it goes on.But......To admit it openly? Ouch!!
    I'm with you...This isn't $100, this is 9 grand! I'd come unglued at this point!!!! I've been in business and understand there are two sides, and sometimes it's a juggling act with money etc...I get all of that. But!!! The Op didn't just back out...There were things there that may have made him uneasy. I get that too! I've had to return money on stuff in the past as a business owner, That money was already spent, and had to actually borrow it to pay and keep the customer happy. "The customer is always right."
    I see both sides...But 9 grand makes most people a little edgy when a return doesn't happen swiftly! I know!! I wouldn't handle it well....."Don't send me the check, I'll be down to get it! So have it ready!"

    Thank you

    #68 2 years ago

    allpinball I do not know your location but for a 9k refund and if I had not gotten it when I had been told I would be. I would be sitting at Funs door steps when they opened to get my refund handed to me.

    #69 2 years ago

    I'm sure you have had great experiences with this company. And it is great that you tell people and post positive feedback. That is great for everybody. Let's just not dismiss this guys issue because others have had positive dealing with them. You can't say that everything sounds right when a company that size says I will pay you when I sell this game to someone else. We are not here to pass judgement. If the company says they will refund this guy his money then that is what I would like to see happen. After that life goes on. I'm sure the OP will find another company to order his games from in the future.

    #70 2 years ago
    Quoted from ASOA:

    I'm sure you have had great experiences with this company. And it is great that you tell people and post positive feedback. That is great for everybody. Let's just not dismiss this guys issue because others have had positive dealing with them. You can't say that everything sounds right when a company that size says I will pay you when I sell this game to someone else. We are not here to pass judgement. If the company says they will refund this guy his money then that is what I would like to see happen. After that life goes on. I'm sure the OP will find another company to order his games from in the future.

    Agreed

    14
    #71 2 years ago

    Did you really think the LE # is actually that number in order which it was made? It was the 16th plate made more likely. Why anyone cares about these numbers is crazy, just send me the one that gets here soonest so I can play it.

    13
    #72 2 years ago

    I hope FUN learns from this experience. I know Craig's trying to turn things around, but their reputation can't take hits from situations like this.

    Businesses deal with difficult suppliers and customers all the time. Sometimes the company takes a loss. Part of doing business. They had a customer back out on a special order. So what. It's not like he ordered some obscure 50 year old game that nobody wants and will never sell. No. He ordered a current Stern game. This is what they do everyday. Of course it will sell.

    They should have:
    1. Issued the refund check less special order or "low number" fee immediately and sent it via registered mail so they have a tracking number and get delivery signature.

    2. Sent a refund check for the fee after the game sold. Or not, depending on what agreement was made at time of order. But wouldn't the customer be surprised to get this check if they weren't expecting it.

    3. When the customer stated they hadn't received the check after a week or more has gone by, immediately issue a stop payment and go back to step 1.

    24
    #73 2 years ago

    The 3 Biggest Lies in the World:

    1. The check is in the mail.
    2. I'll respect you in the morning.
    3. I'm from the government, and I'm here to help you.

    #74 2 years ago
    Quoted from cfh:

    first class mail has really gotten slow. personally if i send a check for anything more than $100, i use priority mail as it's 3 days tops, and has tracking. it cost $6, big deal. people that send important documents via first class mail are crazy.

    I find it to be the opposite, I get first class mail packages from Pinball Resource in two days (I'm just outside Cincinnati), same from JJP and plenty of places farther away including Texas and Arizona (sometimes three days). I do agree that I'll add tracking for anything really important / expensive but am usually really impressed with how fast first class mail travels. If a first class letter takes more than a week from/to anywhere but the most remote places in the 48 states something has happened to it at some point.

    #75 2 years ago
    Quoted from Razorbak86:

    3. I'm from the government, and I'm here to help you.

    Nobody has ever said this to me, in my entire life.

    Is this a common phrase where you come from?

    #76 2 years ago
    Quoted from hassellcastle:

    We then inform you that #16 was on Stern's dock and we were then ready to ship you YOUR correct game you ordered.

    Am I missing something here? There are several people saying that Fun! could not deliver the pin he ordered. It seems to me that the specific pin he ordered was actually made available and the op "got cold feet" and declined exactly what he ordered, outright refused it, stating he would not accept shipment if they sent it out.

    What if this particular title was a block buster? So popular and in demand that people were able to resell their LE for $10k or more? OP, would you have still backed out of the order? Did you find another Star Wars LE to buy and are you getting it? If not, are you still going to buy a Star Wars LE elsewhere when you get your refund?

    It seems to me that this title had so much hype and anticipation, pin fever was wide spread and all LE allocations were spoken for. Once the pin was out for a minute the truth of this pin came out along with its issues and it was no longer the desired title everybody was so hot to get ahold of. So here was an opportunity to back out.

    This is why full refunds are a problem on "limited" and "special" orders. If it were so easy to get a full refund, anybody could put money down or full payment ensuring them a purchase. If they decide they don't want it anymore for whatever reason, the business has had to deal with a lot of extra work for free in addition to overhead and cost that were not part of the current financial plan. Other "serious" customers might have missed out on an opportunity or the business might have lost a transaction to a regular customer because of unavailability. Then finally all the drama that is tied to the whole process comes out, reputations are trashed, lines are drawn and now pinball sucks atleast for awhile.

    #77 2 years ago
    Quoted from Razorbak86:

    I'm from the government, and I'm here to help you.

    Quoted from CrazyLevi:

    Nobody has ever said this to me, in my entire life.
    Is this a common phrase where you come from?

    Are you high? Government sucks! Think how much better life would be without those trechorous firemen, teachers and cops trying to “help” people all the time.

    #78 2 years ago
    Quoted from Bud:

    Am I missing something here? There are several people saying that Fun! could not deliver the pin he ordered. It seems to me that the specific pin he ordered was actually made available and the op "got cold feet" and declined exactly what he ordered, outright refused it, stating he would not accept shipment if they sent it out.
    What if this particular title was a block buster? So popular and in demand that people were able to resell their LE for $10k or more? OP, would you have still backed out of the order? Did you find another Star Wars LE to buy and are you getting it? If not, are you still going to buy a Star Wars LE elsewhere when you get your refund?
    It seems to me that this title had so much hype and anticipation, pin fever was wide spread and all LE allocations were spoken for. Once the pin was out for a minute the truth of this pin came out along with its issues and it was no longer the desired title everybody was so hot to get ahold of. So here was an opportunity to back out.
    This is why full refunds are a problem on "limited" and "special" orders. If it were so easy to get a full refund, anybody could put money down or full payment ensuring them a purchase. If they decide they don't want it anymore for whatever reason, the business has had to deal with a lot of extra work for free in addition to overhead and cost that were not part of the current financial plan. Other "serious" customers might have missed out on an opportunity or the business might have lost a transaction to a regular customer because of unavailability. Then finally all the drama that is tied to the whole process comes out, reputations are trashed, lines are drawn and now pinball sucks atleast for awhile.

    From what I read, this isn't what happened. I read, he paid for #16 and thought he would get the 16th game off the line. This wasn't the case, nor was he made aware of this when he ordered. FUN! came up with the idea to switch plates so it would look like he had the #16 game. He didn't think this was right and frankly, who can blame him? Maybe he was wrong, maybe he was misinformed and maybe FUN! acted like a poor distributer. They should have refunded his money, ate the $100 BULLSHIT low number charge and just resold it. Bad business has now created this mess, is it worth it FUN??

    #79 2 years ago
    Quoted from Bud:

    Am I missing something here? There are several people saying that Fun! could not deliver the pin he ordered. It seems to me that the specific pin he ordered was actually made available and the op "got cold feet" and declined exactly what he ordered, outright refused it, stating he would not accept shipment if they sent it out.
    What if this particular title was a block buster? So popular and in demand that people were able to resell their LE for $10k or more? OP, would you have still backed out of the order? Did you find another Star Wars LE to buy and are you getting it? If not, are you still going to buy a Star Wars LE elsewhere when you get your refund?
    It seems to me that this title had so much hype and anticipation, pin fever was wide spread and all LE allocations were spoken for. Once the pin was out for a minute the truth of this pin came out along with its issues and it was no longer the desired title everybody was so hot to get ahold of. So here was an opportunity to back out.
    This is why full refunds are a problem on "limited" and "special" orders. If it were so easy to get a full refund, anybody could put money down or full payment ensuring them a purchase. If they decide they don't want it anymore for whatever reason, the business has had to deal with a lot of extra work for free in addition to overhead and cost that were not part of the current financial plan. Other "serious" customers might have missed out on an opportunity or the business might have lost a transaction to a regular customer because of unavailability. Then finally all the drama that is tied to the whole process comes out, reputations are trashed, lines are drawn and now pinball sucks atleast for awhile.

    You are missing something. They lied to me from the very start in July and the screwing on a different plaque was the last straw. If they would of simply told me sorry we shipped you the wrong # we will ship it back to stern and have stern send you the right one everything would of been fine. Instead they chose the path they did. I asked for a refund in the very beginning before any le models hit the streets. You are also missing the fact that this whole deal cost them nothing they actually profited from it as they got all there money back from stern plus credits put on their account while also keeping my money and not returning it. How would you like to be in my position knowing they have profited from stern and kept your money and have their response to your question about wheres your refund answered with smartass responses like no clue its in the mail, check your mailbox again, why dont you continue to keep an eye on your mailbox, go talk to the post office, I will stop payment on that check and send another than 2 hours later I cant do that keep looking in the mailbox. You are also missing the fact that he came on here and said he got stuck with the game and had to resell it before he could give a refund which is a bold face lie just like the other stuff he said

    #80 2 years ago
    Quoted from fosaisu:

    Are you high? Government sucks! Think how much better life would be without those trechorous firemen, teachers and cops trying to “help” people all the time.

    Wait, what!?

    -2
    #81 2 years ago

    You’re plainly addled by the clean, potable water coming from your tap and the fact that your toilets flush and your street is paved. Wake up and smell the coffee, man, all of these so-called government services are but signs of your larger oppression!

    #82 2 years ago
    Quoted from jawjaw:

    Yeah, we got it. You backed out of the deal leaving the retailer on the hook. They didn't charge you any fees but slow refunding. They could be a little more deligent and you could be a little more understanding. You will get your money and life will go on.

    How did I leave the retailer on the hook? They got there money back from stern plus credits applied to there account, and are keeping my money

    #83 2 years ago
    Quoted from ASOA:

    Disgusting..... Plea for help and the OP gets bashed. Tell your story show your proof and yet still kiss the other guys ass. I'm sure if you guys got the whole I will pay you your money back when I sell this game crock of shit. You guys would be singing a different tune. Why is this guy out all of the money when the distributor did not even receive the game from stern. Or did he. More BS. Leave this guy alone. He is right for publicly explaining his situation. Yes he was told check is in the mail but he has been told that for over a month now. Calling him a douche. Really? This was his only chance of getting his money back. It has been made public and if the OP does not get his check soon EVERYONE will know and not even the Fan boys sticking up for this guy will be able to make him look good. Come on guys 9K... We are talking about alot of money. Put yourself in his shoes.

    Pinside is supposed to be here to help one another.

    Agreed! I knew to avoid FUN from RGP days and will keep doing so. They have not changed and thanks to the OP for reminding me.

    #84 2 years ago

    Hey hassellcastle where is the tracking number for allpinball refund check?

    Also, That low number charge is the most ridiculous thing I have ever heard, what BS

    #85 2 years ago
    Quoted from tacshose:

    Also, That low number charge is the most ridiculous thing I have ever heard, what BS

    Lots of distributors do this.

    -8
    #86 2 years ago

    as I stated earlier there are two sides to every story. There are a lot more little details I would like to add some of which I'm not liable to post publicly due to our distributor agreement. Allpinball has repeatedly posted lies now to which I now must defend. Please make sure all you have stated publicly is correct allpinball, slander of a company might not be the route you want to continue to take my friend.
    Brandon throughout your communications with Ruth over the past few weeks. Your belligerent accusing her of theft she has asked you repeatedly and nicely to confirm your mailing address. You have YET to confirm with giving her your address but repeatedly stated "you should have it from the beginning of our transaction!" Wouldn't it be just as easy to give us your address as to where to send the check? She has told you she mailed it to the address on your check and you have not once answered the question if the address on the check is your current mailing address.
    I've stated all I can say publicly. However PLEASE if anyone would like to call and discuss this with me in greater detail I will be happy to speak to you. Feel free to call me at the store, 972-686-7808 anytime after 8:30am CST. I would love for many of my fellow pinsiders to get more to this story than they can read here.

    Bottom line check WAS mailed October 20th. He WILL receive it.

    P.S. The Charge for requesting a specific LE number or low number is a legitimate charge from the manufacturer. It requires more paperwork as the game is to be segregated and shipped differently than the mass population of LE's. Maybe there are some distributors that are absorbing this cost, but to state it is BS is false as we and all others distributors are charged an up charge for doing so.

    This is not Brandon's first rodeo with LE's when I spoke with him a mere week after the shipping snafu and told him game #16 was on Sterns dock ready to ship. He stated to me he had several other low number LE's he had purchased new. I think after reading initial reviews he made the judgement call that he wanted to pull the plug once he had already paid for his game. To offer a refund immediately would have resulted in FUN having to purchase the game...we didn't need it. Buyer take ownership of your purchase.

    Stop payment yes sounds like a good option and Brandon has requested this...all the while refusing to confirm his mailing address. Not an option at this point. We had a meeting yesterday with our financial officer of our bank on the subject and he suggested not to do so. He stated that issuing a stop payment is only good for 90 days. Should Allpinball receive the the first issued check it could (not saying he would) be redeposited after 90 days. Our advisor has heard the whole story and he stated it would be in our best interest not to do so since this customer has been very erratic and difficult.

    I'm done on the matter.
    If anyone would like more please feel free to call me at the number above.

    13
    #87 2 years ago

    It's way out of my budget, (and apparently sold to someone else) but I kind of want #16 now, just to have the story.

    18
    #88 2 years ago

    No sides....only wish every consumer one day has the job of running a company, and every company remembers the aspects of being a customer.

    19
    #89 2 years ago

    If the check was mailed 13 days ago shouldn't he have received it by now?

    #90 2 years ago
    Quoted from snakesnsparklers:

    If the check was mailed 13 days ago shouldn't he have received it by now?

    I just had some rare VW bus parts shipped over from Germany and it only took 9 days ..... .... .. .

    #91 2 years ago

    Mailed October 20,
    Wait what is today's date?

    snailmail2 (resized).png

    22
    #92 2 years ago
    Quoted from hassellcastle:

    slander of a company might not be the route you want to continue to take my friend.

    ummm... never publicaly threaten a previous customer in front of other customers that you are threatening to sue them... esp when it is all over YOUR screw up.

    Quoted from hassellcastle:

    You have YET to confirm with giving her your address but repeatedly stated "you should have it from the beginning of our transaction!"

    you knew where to supposedly send the game? That means you knew where to send the check! This is all BS. If the customer was forced to wire you the funds, then wire them back. If your policy publicly states you will send a check, then be smart enough to send it priority with a tracking number. That is smart for you and for them.

    Quoted from hassellcastle:

    Our advisor has heard the whole story and he stated it would be in our best interest not to do so since this customer has been very erratic and difficult.

    To me it seems you have made the situation all the more difficult. When you are in the business of selling retail at super high prices to unknowing customers, that means you have also built in the ability/expectation to deal with all sorts. Even if this was a fickle customer that got cold feet... Tough luck and you get to deal with it. You are charging some BS "early # fee" and that is really your whole excuse. Eat the $100 and refund the rest IMMEDIATELY. It really is that simple. Then, get a better contract which clearly spells out what happens if a customer refuses a shipment and charge a 5% restocking fee to cover your time.

    This actually all reads as if SWle is such a poor seller that you did not want to take a game back and have to sell it again? I dont believe that is the case and sounds like SWLE sold out from most places. So that means you really decided to make a customers life hell over $100 ??? That is just crazy. I dont care how bad the customer is. For the $100 you would have been better off just paying to be done with them. Hell, if you think he is a multiple LE buyer then you shoudl want to delight him all the way. For what you charge on games, you could have made thousands off him and his friends for the next few years. Instead you have this thread and after all your posting, people get even a better idea of how you/your company deal with any customer.

    If this is how you treat someone over 100 bucks... WOW!

    #93 2 years ago
    Quoted from allpinball:

    You are missing something. They lied to me from the very start in July and the screwing on a different plaque was the last straw. If they would of simply told me sorry we shipped you the wrong # we will ship it back to stern and have stern send you the right one everything would of been fine.

    You realize you picked a number to go on a plaque (#16), not the true #16 machine to go down the line? LE owners can pick any number. If they've already made 50 machines, you can still have #16 on your plaque if no one else has "claimed" that number. To be honest, you are better off to not get the first few dozen as the assembly line works out any kinks.

    12
    #94 2 years ago

    Fun seems like a "Fun" company to deal with.
    From everything I've ever read about them - for years - I wouldn't go there if I lived next door.
    This thread reinforces that.
    Don't hold on to money when someone asks for a refund. That's crappy, regardless of how you think you've been wronged.

    #95 2 years ago

    pasted_image (resized).png

    #96 2 years ago
    Quoted from hassellcastle:

    as I stated earlier there are two sides to every story. There are a lot more little details I would like to add some of which I'm not liable to post publicly due to our distributor agreement. Allpinball has repeatedly posted lies now to which I now must defend. Please make sure all you have stated publicly is correct allpinball, slander of a company might not be the route you want to continue to take my friend.
    Brandon throughout your communications with Ruth over the past few weeks. Your belligerent accusing her of theft she has asked you repeatedly and nicely to confirm your mailing address. You have YET to confirm with giving her your address but repeatedly stated "you should have it from the beginning of our transaction!" Wouldn't it be just as easy to give us your address as to where to send the check? She has told you she mailed it to the address on your check and you have not once answered the question if the address on the check is your current mailing address.
    I've stated all I can say publicly. However PLEASE if anyone would like to call and discuss this with me in greater detail I will be happy to speak to you. Feel free to call me at the store, 972-686-7808 anytime after 8:30am CST. I would love for many of my fellow pinsiders to get more to this story than they can read here.
    Bottom line check WAS mailed October 20th. He WILL receive it.
    P.S. The Charge for requesting a specific LE number or low number is a legitimate charge from the manufacturer. It requires more paperwork as the game is to be segregated and shipped differently than the mass population of LE's. Maybe there are some distributors that are absorbing this cost, but to state it is BS is false as we and all others distributors are charged an up charge for doing so.
    This is not Brandon's first rodeo with LE's when I spoke with him a mere week after the shipping snafu and told him game #16 was on Sterns dock ready to ship. He stated to me he had several other low number LE's he had purchased new. I think after reading initial reviews he made the judgement call that he wanted to pull the plug once he had already paid for his game. To offer a refund immediately would have resulted in FUN having to purchase the game...we didn't need it. Buyer take ownership of your purchase.
    Stop payment yes sounds like a good option and Brandon has requested this...all the while refusing to confirm his mailing address. Not an option at this point. We had a meeting yesterday with our financial officer of our bank on the subject and he suggested not to do so. He stated that issuing a stop payment is only good for 90 days. Should Allpinball receive the the first issued check it could (not saying he would) be redeposited after 90 days. Our advisor has heard the whole story and he stated it would be in our best interest not to do so since this customer has been very erratic and difficult.
    I'm done on the matter.
    If anyone would like more please feel free to call me at the number above.

    There you go again with another lie time to post another email she sent me the address she had and asked me to confirm which was asked of me at 3:17 pm I responded at 3:38pm in the email chain as for you saying I requested a stop payment not correct again and will post that email as well steve is the one that offered the stop payment only to backpeddle on it. Why dont you explain why you said you got stuck with the game and had to resell it when that is not true and you were refunded by stern and had credits posted to your account. How could I have read initial reviews and then back out of the deal when no le games were reviewed before I requested a refund. You are correct that I told you I have several le games bought new from trent, and mike nogle those transactions went smoothly as bolth are up front and great distributors. I checked with them before you but they were sold out. I have also bought several games from people on this forum without any issues

    IMG_2547 (resized).JPG

    IMG_2548 (resized).PNG

    #97 2 years ago

    This is just getting uglier and uglier for Fun/ HassellCastle

    #98 2 years ago
    Quoted from ASOA:

    Mailed October 20,
    Wait what is today's date?

    They actualy told me it was mailed on the 20th, they cant get their story straight

    IMG_2549 (resized).PNG

    #99 2 years ago
    Quoted from hassellcastle:

    as I stated earlier there are two sides to every story. There are a lot more little details I would like to add some of which I'm not liable to post publicly due to our distributor agreement. Allpinball has repeatedly posted lies now to which I now must defend. Please make sure all you have stated publicly is correct allpinball, slander of a company might not be the route you want to continue to take my friend.
    Brandon throughout your communications with Ruth over the past few weeks. Your belligerent accusing her of theft she has asked you repeatedly and nicely to confirm your mailing address. You have YET to confirm with giving her your address but repeatedly stated "you should have it from the beginning of our transaction!" Wouldn't it be just as easy to give us your address as to where to send the check? She has told you she mailed it to the address on your check and you have not once answered the question if the address on the check is your current mailing address.
    I've stated all I can say publicly. However PLEASE if anyone would like to call and discuss this with me in greater detail I will be happy to speak to you. Feel free to call me at the store, 972-686-7808 anytime after 8:30am CST. I would love for many of my fellow pinsiders to get more to this story than they can read here.
    Bottom line check WAS mailed October 20th. He WILL receive it.
    P.S. The Charge for requesting a specific LE number or low number is a legitimate charge from the manufacturer. It requires more paperwork as the game is to be segregated and shipped differently than the mass population of LE's. Maybe there are some distributors that are absorbing this cost, but to state it is BS is false as we and all others distributors are charged an up charge for doing so.
    This is not Brandon's first rodeo with LE's when I spoke with him a mere week after the shipping snafu and told him game #16 was on Sterns dock ready to ship. He stated to me he had several other low number LE's he had purchased new. I think after reading initial reviews he made the judgement call that he wanted to pull the plug once he had already paid for his game. To offer a refund immediately would have resulted in FUN having to purchase the game...we didn't need it. Buyer take ownership of your purchase.
    Stop payment yes sounds like a good option and Brandon has requested this...all the while refusing to confirm his mailing address. Not an option at this point. We had a meeting yesterday with our financial officer of our bank on the subject and he suggested not to do so. He stated that issuing a stop payment is only good for 90 days. Should Allpinball receive the the first issued check it could (not saying he would) be redeposited after 90 days. Our advisor has heard the whole story and he stated it would be in our best interest not to do so since this customer has been very erratic and difficult.
    I'm done on the matter.
    If anyone would like more please feel free to call me at the number above.

    How about when I emailed steve to tell him the check never arrived and asked again when it was mailed and his response was "no clue it was mailed See if it arrives today"

    IMG_2551 (resized).PNG

    #100 2 years ago

    now I have another concern... It is not even noon and you are at 15% charge... Better find some power ASAP

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