Met Butch twice at shows. He seemed like a super nice, chill guy. He just helped me fix an issue a week ago!
His manuals boosted my perception of JJP games as 'world class'. Even when the NIB games arrived broken or with ridiculously bad issues, his positive attitude and my trust in JJP support helped maintain my positive feelings about my purchases.
Not sure how or why this happened, but my perception of JJP is lesser for it.