Open letter to Jersey Jack...
Dear Jack,
It has been a week since we received a communication from Rob at Bumper advising they were no longer your distributor.
It has been a long week!
It is almost a year to the day that I walked into the Bumper offices to buy a Stern Simpsons Pinball machine for my kids, and walked out with a deposit for a Wizard of Oz machine.
It has been a long year!
What I would like now is to hear from you in detail. Not a little snippet or a quick grab. But an explanation. A good one. I think I am owed it. I think we all are.
We have lots of questions and few answers. Why did you decide to switch distributors given new Bumpers apparent willingness to resolve this for us? Now the change is in, how will it work going forward? Who is the new distributor? Why did you switch a deposit on 70+ machines to a full payment for 25? Are you really reselling machines pledged to Aussie customers in the US? What is the limited edition Aussie edition we hear about? Ultimately, can we expect our machines?
I know you might not have all the answers straight away. However I don’t think that is any reason not to speak up. We have only heard one side of the story, I am sure there is another. However at the moment the silence is deafening.
I'd like to hear your plan. You are obviously upset at Bumper. We all are. But thats not enough to cut it. What are you doing to help? How do we get out of this mess? What can we do to help you? We are looking to you to be a leader here. We are trying to stay on your side, but we need to know the plan.
We expect you to step forward, stand up and start to take control. We are YOUR customers. We bought a Jersey Jack machine!
You need to look after the customers that bought the dream early and then put up their cash to prove it.
I know you haven’t been paid everything you are owed, but you haven’t delivered much either.
Facts are you have $150,000 of our money in the bank. However I understand you need to be paid. Why not tell us what the gap you are owed is likely to be after the whatever you have already been paid, the retail margin and balances still due are deducted, so we can understand what we might be up for. I am open to reasonable solutions. I think most of us are. Its better than sitting in the dark
I am not giving up on my money or my machine. Call me an optimist but I still see my kids playing their LE 833 machine this Christmas.
You wanted to change this industry. The way you handle this issue sends a massive message. It says you are in it for the long term. Or not.
In the movie, the Wizard turns out to be a fake. I refuse to believe in this case that life is going to imitate art.
Please Jack, speak to us.
Regards,
Nick