Broken Glass on New Pin

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#1 3 years ago

OP

KLL

MachinistND

Inactive member

Bismarck, ND

5y 16,000 2 5

I set up a new machine this last weekend and there are pieces of glass packed into the rear of my new machine. Playfield glass was intact but obviously broken, partially cleaned and then replaced. I have $7,600 into a machine that has a bunch of loose glass packed into the rear of the playfield. Any opinions on if it is worth it to try to just clean it all out, have the playfield replaced, of get a discount on the machine? There is also a couple of small nicks in the playfield from the glass breaking. There was no way to tell there was an issue until I had it set up. I initially didn't even see any glass until it was set up and I loaded balls. The rear ramps that are hidden were full of glass. As soon as i hit a ramp with a ball, the ball got stuck and I started finding glass everywhere. Stuck into moving parts in the playfield and the ramps. Pulled the playfield up and found a bunch of glass laying in the cabinet. I hate to get a discount and find out in a year that I'm having issues related to the glass and I'm stuck with it now. Any thoughts would be appreciated. Thanks. I don't want to state the game name until I hear back from the manufacturer.

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2

#2 3 years ago

REW

woody76

Pinball Marketing

Nashville, TN

9y 142K 6,843 6 98

I would for sure call your distributor and at least get a show game price. Get a shop vac and clean it up the best you can.

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10

#3 3 years ago

RUS

RussMyers

Pinside member

Linwood, NJ

12y 76,550 2,882 7

I would call that absolutely unacceptable for a NIB game.

I would demand a complete replacement new game, especially with damage to the playfield.

You would have to disassemble everything to get all the glass out. It goes EVERYWHERE.

You paid for a brand new machine and you didn't get it.

My 2 cents.

RM

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7

#4 3 years ago

RWH

Pinside member

Norwood, OH

13y 132K 9,924 2 10

I'd call my distributor and ask for the entire machine to be replaced. I would no way in hell except a NIB that has nicks and broken glass throughout it.

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5

#5 3 years ago

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ForceFlow

Pinside Moderator

9y 238K 31,334 268 14

Even if you get a lot of the bigger pieces, glass slivers will still be missed no matter how well you vacuum, and they will end up getting knocked around the playfield and end up scratching and grinding into it.

Accidents happen, but if you're getting a NIB game for a NIB price, I would be very unhappy with that.

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4

#6 3 years ago

LTG

Pinside member

Hopkins, MN

12y 191K 56,942 24 7

Quoted from ForceFlow:
Even if you get a lot of the bigger pieces, glass slivers will still be missed no matter how well you vacuum, and they will end up getting knocked around the playfield and end up scratching and grinding into it.

And glass dust. You'll see it like white flour on flipper rubbers.

The game needs a total shop job.

LTG : )
Disclaimer : Been there done that.

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2

#7 3 years ago

DHF

fosaisu

Pinside+ Frequent

10y 142K 10,342

You bought NIB from a distributor for a reason, you should be covered here. Call and respectfully insist on exchange for a new game with intact glass. If you decide to accept a discount, make sure it's big enough to account for the long-term hassle. Never had to deal with it myself, but there are plenty of threads on Pinside where you can read about the joys of cleaning playfield glass out of a game, and how you can never seem to get it all.