Quoted from Coyote:He messed it up HIMSELF, and admitted to doing it. Nowhere in the manual does it say to remove the HD and wipe it.
In this case, I don't see this as being anything covered under warranty, so, yeah, they have good customer service - but they're not going to cover your mistakes.
I fried my tna cpu and one board. I got both from spooky within two weeks for $216 delivered. I would just buy the replacement.