You guys are great, I really appreciate the speedy response. When you said check for disconnects, I did, even though they were showing "green". Things definitely came loose in shipping, but at the main board. When the game was closed up at the factory, the harness was so tight that the connectors were pulled off at the board. The first part of the harness pulled off the 1-6 trough switches (among other things.) This will definitely happen to someone else becausew the harness can catch so easily. I spent too much time looking only at the optos and connectors at the trough, and should have gone higher. I appreciate the direction.
The only thing I'm missing at this point is the ability to push "down" while in service mode. The down button won't register. I imagine I will have to have them send me a new button assembly. At this point it just means that we have to play the three ball mode instead of the five we are used to, so it's fine. So far the game seems to be amazing, but it's hard to get my wife off of Dialed In.
Again, much appreciated. I thought I had a new machine that I couldn't play all weekend and it was going to suck.