Did you check ALL connections in the backbox/cabinet/playfield? Especially the ones going into the computer in the cabinet. Reseat EVERYTHING, including power from the outlet. Sounds like something(s) very important came loose.
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It would take me a lot longer than 17 minutes to unplug and reseat everything. It would take me an hour to do it right and meticulously.
Take a deep breath, obviously something went very wrong during shipping. JJP will take care of it and you're so close you may get a housecall. Ether way, they will take care of you.
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