Hi All,

I just opened and set up my NIB hobbit black arrow and it booted up 100% and we played a game when i noticed only the GI lights were on and none of the leds where working.

I then decided to reboot and after turning it back on the thing would not boot JJP support assisted to the point where we found if we unplug the large monitor it boots and plays. The minute i turn the monitor on the pin shuts itself down. I played with the monitor off and though it plays the sound sucks and is non existant.

JJP is going to ship me a new monitor next week however i figured it could not hurt to reach out and see if i can further troubleshoot based on any of your suggestions

Again when the monitor is disconnected or turned off the game works. When you feed the monitor power the machine shuts down.

And thoughts?

Sooooo i was playing it (with the monitor disconected) and both times after like 10 to 15 minutes the pin shuts itself down! I took a look and i don't see a single fuse blown??

I called back support however i believe due to the holidays they are not back till tuesday

Any thoughts are appreciated!

I did and they are the ones that told me to call JJP directly....
Unfortunately it looks like both places are closed and until tuesday. Its funny as I decided to plug the monitor back in and when it booted I quickly physically turned the monitor off and it booted and we played 1 and a half game so about 35 min into playing it shut down Not sure however looks like I am sitting on this brick until next week

Also I love your show and it is your review of the hobbit that locked me into wanting to play one soo bad. After I got my hands on one I shortly purchased the one I have today. Now if I could just get it to work.....

Going to do that now!

I unplugged as much as I could and re-seeded it. I left the monitor off and let the pin boot up. Once it was booted I turned the monitor on and for on instance we saw the monitor screen then the pin died Such a sinking feeling....

I only did the back of the PC I did not realize I should reseed every connector. I will take the time to do that later tonight when the family is sleeping

I also hooked up a power and line conditioner to the wall and it still shut down on boot...
I hope its a connector.

I assume it would not hurt anything to swap the ram to the other slot.... may try that too as well as reseeding all connectors...

Thanks as it was a real bummer. I reached out to them (the distributor) and they let me know they would send a technician if needed

I am going to get back to troubleshooting tomorrow.

Ok just got up and about to troubleshoot however I just asked my building manager what type of outlet I have and he said they are all 110. I believe this pin is set to 120. WOuld that have an effect and if the answer is yes what could I do to correct it as I am in a large apartment building and have no access to changing current power options.

Just a thought....

I just tried to boot by unhooking the mini monitor and led strip and kep the large monitor plugged in. When i turned it on the large monitors red light turned on and then there was a pop and it just down like it has been doing.

I am now slowly unplugging and plugging each connector. We will se what happens after that..

the pop I am explaining (at least what JP told me) is normal however its normally 2 pops I believe you hear on boot. I could be wrong however that's what I thought I heard.

Ok so I just spend a good amount of time unplugging and plugging everything back in and we did make a little progress. Normally when I unhook the large monitor it will play however in 14 to 20 min the game shuts down. This time when I unhooked the large monitor I was able to play for about an hour and it never shut down on me!!

THis leaves me still with no monitor and as for the sound its very muffled except during multiball and some modes where the sound boosts up. Most of the time it sounds muffled and static.

When i plugged in the monitor BAM it shuts down after a sec or two of trying to boot up.
Not sure what to try next;( may have to just wait till I get JJP to ship out a new monitor next week!

i would like to thank all those that have given me things to try as each one gives me massive hope that it will work

Alright then....

I turned it on for another go without the monitor on and unfortunately the pin shut itself down 12 min into the game. Just when I thought I was making some ground.

Good thought I will double check that now.

All looks great from the fan to to CPU. It appears to be on very secure.
I again unplugged and plugged back in everything behind the monitor and in the Machine. I turned the monitor off on boot to try and play again and after about 15min it shut down I am giving up tonight.

I will be on the phone with my distributor Tuesday morning as well as calling JJP to see if when I can expect to see a new monitor as I believe they are shipping it out Tuesday!

THanks again for the assistance.

A question to all you Hobbit owners, I noticed that when you trace the monitor cable (in a silver sheath for me) it splits off into two plugs. One of them in plugged in with the one that shares the LED light and then there is another female pin connector that trails off it. Is there a male pin connector that this should be plugged into?? COuld this be the culprit?? the only thing is I do not see a open male pin connector anywhere.....

Thoughts?

Ok will disconnect both the monitor and the 12v LED strip in the back box and see if it plays without turning off. WIll let you know shortly.

Ok, I believe we are getting somewhere as when I physically unplugged both the monitor and the LED strip me and the family played about an hour and 15 min on it and it never shut itself down! THe only problem that did not go away was that the sound itself was a bit messed up. You could barely hear it and then on multiball it would come back in full force??!!

So if disconnecting both the LED strip and monitor allows me to keep the game running does this give us any ideas on what is the issue. COuld it just be a bad driver board?

Any thoughts..
I normally hat wishing a tuesday come quick, however I cant wait to get this game 100% operational and I am hoping that JJP and\or my distributor can assist in making that happen asap

I just turned it on to play again and I was again able to successfully play for 35 to 40 min without it booting down!
All that's left is understanding why it cant seem to handle those to power sources and if we are able to correct it will the sound fix itself.

As an optimist I will say that the goo that came out of this is that this forced me to really understand the underworkings of this particular pin

Ok so this is real interesting, I was told that I should only unplug the LED strip in the backbox and not the monitor. WHen I did this it actually fricken booted to the game with the large screen intact. I was then able to go in and make a few changes in the options including the time and then after about 15min it powered down on me!!!

Soooooo close!!!
damn I thought it was a homerun. Hmmmm well back to the drawing board

I just cant figure out why it allowed me to boot off the large screen after only unplugging the LED strip for it to then cut power 15 min into it. None of the fuses blew, I wonder if it may have something to do with the two switches that determine if the door is open of not. WHen I received it the bottom switch had one connector that was not on. When I first booted it up it thought the door was open. I ended up sliding the contact back onto the metal leaf. THere are two options I could have put it on, should I move it to the other metal leaf?

I feel as though I am sooooo close yet so far away from a fix

Just when you think you made progress. I had disconnected both the monitor and the led strip and I just went to play a game after my third game the pin shut down in the middle of a game. Talk about feeling like I brought a lemon

I sooo wanted it to work this weekend however that is not going to happen. I am tired and defeated

Thanks again for everyone's assistance and yes thought i did get frustrated i do realize JJP have superb customer service and will assist in getting my pin up and running

I was just hoping i was going to nail it before labor day ended

I will keep you all posted on any and all progress made this week.

Will try that now!

That did not work!

Looking forward to calling JJP today to see if we can get this bad boy working again!

My apologies as i had just moved from suburbia back to NYC and was just getting settled and the kids situated into there respected schools! My intent is to never abandon or leave anyone hanging as i know the feeling myself...

Ok so here is where we stand. JJP sent a new monitor and led strip last night. I installed the new monitor and it booted with video after 15 min the pin shut down i am now back to speaking to frank (great guy) at JJP to discuss next steps.

I promise i will do a better job ant keeping you all up to date on what happens!

Forgot to mention that i left the LED strip unplugged when i first installed the monitor. The pin shut down before i could replace the LED strip and plug it back in...

I also wanted to mention that Frank at JJP sent me a line filter that he said would fix the hissing sound I was experiencing with sound. I unplugged the monitor power (as well as keeping the LED strip power disconnected) and quickly installed it. It booted up with all video going to the small monitor, however BAM the sound was fixed 100%. It was soooo nice to hear the crisp call outs and I also tested the using the headsets and those worked like a champ too!

If we can just get this thing to boot with video we will be solid I plan to call JJP at around 11am today and will let you all know how it works out.

I just got off a solid troubleshooting call with JJP (Frank) and they are going to dispatch a technician, however it looks as thought that will not be until next week so I asked if wee could try some more things over the weekend.

One thought is for me to power it up with just the monitor on and reset the Motherboard by jumping pins 8 and 6 on JFP01 If that does not work try it again without the monitor connected.

As mentioned if I keep the LED and Monitor unplugged the game plays?!@#$
Frank at JJP is going to keep thinking about other possible things to try as well as solidify an exact day\time that a technician can be dispatched.

Honestly, to keep things positive the support I have been getting both here and especially at JJP has been fantastic and continues to give me the hope that this will be corrected I also have an appreciation that I am know very comfortable and familiar with the machine itself. It also forced me to learn and get out of my comfort zone. It's my belief that this is a rare one off and just look foward to getting it resolved so I can get to into the fire and actually understand what I am supposed to do

I get off of work at 5pm and plan to try the reset around 5:30pm!!! I will keep you all posted.

Well I have some damn good news this Saturday morning..... I played my first few games of the Hobbit with the large monitor displaying video!!!!
So far so good as i have been playing for a few hours and it has not booted itself down. I have not plugged the back box LED strip power back in as I am too nervous to do that at this time

What I did is I unplugged the Pin and let it sit over night (too tired Friday to do anything) I then plugged the monitor in and booted up. It shut down as normal and decided to try and reset the Motherboard by jumping JPF1. Nothing happened so I decided to reboot the pin with both the LED strip and monitor power disconnected. As normal it booted up and once on I then again decided to reset the mother board. This time it reset but locked the pin up as the LED's stop flashing and they were locked into place and the mini screen was black. Once booted again I jumped the pins to reset the motherboard and this time it worked. The game stayed on however the software rebooted itself.

From here I decided to plug in the power to the monitor while the pin was on and after the motherboard reset. When I plugged it in I got no video however the pin did not shutdown as it had in the past. This got me thinking to do yet another motherboard reset with the monitor plugged in.

I again jumped the pins and the motherboard reset. This time the large screen displayed no signal! I shut down the pin and after turning it back on the video on the large screen was displaying in all its GLORY!! Honestly I think I felt myself holding back a very small tear until I realized it was sweat!!!!

All jokes aside the only thing left is getting the LED strip working and a few other things tweaked. I will let you know if anything changes however I believe this is resolved. I am going to play the crap out of it today!

Thanks again for all the assistance!

Ok posted too soon it actually just shut down and I can now confirm that those are no longer streams of sweat coming from my eyes it is full blown tears;(
Back to the drawing board!!!

I decided to follow the same thing I did with the jumping of the pins and its running again. Very unstable however at least I can get a couple of game in.... JJP is dispatching a tech next week

Taking the old dog for a walk but will take a look when I get back in...
Thus far if it does shutdown it has been a combo of playing and one time it dropped just as we were about to hit the start button...

Here is the odd part, I played this morning after the hard motherboard reset and then turned it off. I came back to it 2 hours later and it booted just fine????

More to come!

Too funny, however this has gotten me more than comfortable and prepared for my next pin (Pirates or WOZ) cant decide!

Looks to be direct!
Here is the odd thing, I played my last game last night and turned the pin off I unplugged it from the wall and when I woke up I was able to boot into it!
It just does not make sense...

On a side note, when there is any low pitch sound that comes through the speakers (Smaug Speech) my left side rail sounds like it is vibrating. It does not appear to be loose. Any one have familiarity with that?

Ok soooo sunday night after rocking it and almost getting to the end of into the fire, when turning it back on it died again! I went throught the process of getting the motherboard rebooted and I am good again for now.....

JJP has now sent me another new monitor, a Motherboard and a Power supply to replace. They also are sending a tech that will arrive around 10am this saturday. I will let you all know how it goes!!!!

What an adventure!

Thanks my man! Honestly in my opinion I have learned that getting angry and throwing a tantrum just ends up affecting my life more than the people it's directed at However if this does not work I will be asking them to replace the entire machine That's my phase two approach.

I can not state how great their support team has been as they have taken all my calls and spent a good amount of time brainstorming with me on how to correct it. Frank specifically has be fantastic!!

I agree with you, as my money is on the power supply too. I just figured its always good to have a phase 2... something I learned by watching a lot of movies

So far so good, however only time will tell

We first replaced the monitor and the LED strip in the backbox and made sure it powered up. Once done we replaced the Power supply and again powered it up to make sure it worked. Finally we replaced the mother board and then fired it up and played a few. It has not booted down yet and I have played it for a few hours as well as turned it off and on a few times between sessions. If it lasts the next 48 hours without shutting down I will consider it resolved.

The challenge is we were not able to pin point it and just basically replaced all key components. I will check in with you all Tuesday morning to let you know if it was a true success.

Thank you all for the assistance!

Yea so far so great! It has been a long journey!

Ok so far so good as I came home and played a few solid games! This just may be it!!!!!!

It is now Tuesday and again working like a champ.... could i go all the way and make it an entire 7 days of no issues

Well you would be 100 percent right!!!
Its been exactly a week and i have had zero issues. I consider it fixed!!!!

I love this pin! I know it takes heat, however everytime we play (my sons and I) we find that there is plenty to do, especially in the shots you have to make to progress in modes. Just trying to get to the 2nd wizard mode has been a solid challenge! Forget about the 2nd wizard mode how about just trying to kill smaug or even better trying to to actually beat into the fire

I am sure it will wear off a bit but damn both watching and playing into the fire is a real treat and gets my heart racing. I also love when i actually hit the left or right hole to start the mode!! Not sure why but there are times its a nail biter to land that shot. When i do i catch myself cheering or screaming f' yea you mutha trucker!!!

All good stuff and a keeper for me for some time to come.

I just hope i enjoy starwars Premium as that arrives this week. My first hope is that there is nothing wrong with it out of the box

If you can believe it I got it today and I had the oddest issue
(I posted this under star wars club too)

At random times as I can not always get it to do it, as your playing (mode or no mode) all of the sudden the game will go into mission selection mode! It goes into the selection mode as the game is playing, meaning that the flippers are being used to select a mission as the ball is flying around the play field.

I hope this makes sense, as in summary at random times the game will go into a mission selection mode, however I did nothing to initiate it, it just goes into the mode mid game play and the flippers die and are used to select a mission while the ball is in play. When it drains it re-launches and it does it again, it then drains ball and relaunches a 2nd time and then it stops and allows me to play through.

The code is 1.03 and tomorrow I am going to 1.05. When I reboot it, this sometimes works but if I play long enough it happens.
any thoughts.

On a side not I love this F'ing game!!!!!!