Quoted from Darscot:
It just seems so completely backwards to me, businesses have to focus and adapt to their consumers. If they want to take advantage of Pinside then they have that option. They should come post and answer questions. A company that would only be willing to partake if they can censor specific people from responding is not one that I would trust. It just looks so shady. It's 2016 get your PR/Social Media person to do their job.
Even Stern doesn't have a full time social media guy, Jared is just a part time contractor. Every single other pinball company in the world of any kind and flavor is smaller than Stern, you think they have a full time social media person? There is no one who's going to just hang out in a forum all day dealing with keeping things on topic. Assuming they can even answer your questions in the first place, since the whole point is to have access to the people building games.
So sure, I get your point. But you know what? There are people with agendas who aren't there to be genuine. They want to stir up shit. And frankly it's just not worth the headache.
So you can stand on principle. Or you can watch as less and and less pinball companies have any interest in maintaining a presence here. Stern already cut Jared's balls off, he couldn't work for them and be a normal poster, so he bailed. Looks like Keith and Alex had enough, they're out, at least for now. Rick retreated to his own forum for updates because he got tired of dealing with trolls.
Are those guys all saints? Hell no. But the fact remains that they represent companies that people here are interested in, and the climate is such that they're finding it not worth the time and effort.
So yay, they adapted by leaving.
I feel less inclined to post updates on Alien myself. It's just incredibly time consuming to make sure things aren't derailed. Easier to just not bother. And I'm not even a Heighway employee. And it's not people saying that they don't like something I did. Big deal. It's the nasty personal shit people pile on top of it. Who the hell needs that?