Regarding the 500 point star rollovers, when one of 500 point star rollover switches is closed, power is sent to the 500 point relay coil via a normally closed switch on the 3000 point relay.
I would first manually push in the 500 point relay to see if it scores 500 points. If it does, then you know the problem is between the rollover switch and the relay coil. Then you would want to check the 3000 point relay switch with the green wire and white/red wire. Make sure the switch is clean and adjusted properly. Do the bottom rollovers or targets have the same problem when attempting to score 500 points? Other issues could be a bad playfield Jones plug connection or dirty/worn playfield switches.
Another area to look at is the circuit that controls the 3000 point relay coil. A switch in that circuit might be misadjusted, which would cause the 3000 point relay coil to be energized when the 500 point relay coil was being energized. Check the 3000 point relay switch with the blue/orange wire and brown/white wire. Check to make sure the switch is clean and adjusted properly, and that it's not shorting at the switch stack...