Dutch responded back to me about my damaged speaker panel I got during shipment. They said they will send me a replacement speaker panel since mine was damaged. They don't have them in stock at the moment but will ship out the replacement once they come in.
They also offered to have me ship my old one and have them swap everything over if I couldn't do that. I opted to have them just ship me the panel and I'll swap everything myself.
Also, I asked about the EU power kit but as mentioned before, the latest kit will work with any BoP machine. In the past they had specific US/EU ones, but the latest one they ship will work even though it's EU plugs.
Next steps are to install the kit and make sure everything works. Dutch also asked me to do this to make sure nothing else was broken since my panel was broken to begin with.
I can't say enough of how great their customer service has been. It really seems like they want your business and are easy / fast to work with.