Bob is a great guy, and a true asset to this hobby. I use him religiously for moving all my games. I would encourage people to keep in mind what type of service they are signing onto when initiating a move through Bob - he is a one man operation going all over the nation, and doing all his communications and logistic as he drives. He takes care of what he hauls, and works with you the best his overflowing schedule will allow. STI and fastenall are insufferable to work with, and I have yet to move a game with either where it wasn’t damaged to some level or degree.
Be patient with Bob and cut him some additional slack as he tried to operate in this pandemic, all while dealing with habitual mechanical issues with his BRAND NEW truck and trailer. Keep in mind what his service is, and build those subtleties into your deals. I understand there is a lot of money changing hands in this hobby, but if I sell a game and it sits for a month or two before pickup, I look at that as a plus, because I can still sneak a game or two on it every-now and again! If I buy a game and it takes 1-4 months to receive, I take comfort in the fact that it is with a competent and trustworthy professional in the hobby.
Markets would shrink, and prices on these machines would become more regional without Bob - plain and simple. Cut the guy some breaks and be thankful he is out there as an option!